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Main area: Administration Grade Band 3
Contract: 12 months (Fixed Term)
Hours: Full time, 37.5 hours per week (Monday-Friday 9am-5pm)
Job ref: 246-CEN6946811
Site: Mary Chapman House/Hellesdon Hospital
Town: Norwich
Salary: £24,071 - £25,674 gross per annum
Salary period: Yearly
Closing: Today at 23:59
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
JOB DESCRIPTION/PERSON SPECIFICATION: Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION: It is important that you complete a formal application form as CVs alone will not be accepted.
JOB OVERVIEW: The Norfolk & Waveney Specialist Services Care Group are looking to recruit a friendly and experienced Team Administrator to support the Parent and Infant Relationship Service (PAIRS) and the Perinatal Community Mental Health Team. This will be a split role across both teams and would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.
Duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and supporting senior management. Each day is different and tasks will vary.
This is a split role, which will entail Clinical Administration tasks and Management Support Administration tasks.
You will be joining a multi-disciplinary team of skilled professionals aided by a small group of dedicated administrators, in a positive and sociable working environment.
The role will come with opportunities to develop your learning and career prospects; please see “Working for your Organisation” for further information.
Main duties of the job
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
Customer service skills and full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.
You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided. Diary management and minute taking skills are also essential.
Person specification
Qualifications
* Word Processing or equivalent secretarial experience at intermediate level.
* NVQ 3 Business Administration or equivalent or working towards.
Experience
* Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
* Working under pressure, on own initiative with minimal supervision.
* Ability to work with senior members of staff across a large organisation.
Knowledge
* Maintaining administrative / secretarial systems.
* Working knowledge of Microsoft packages or equivalent.
Skills
* Excellent articulate communication skills.
* Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
EQUAL OPPORTUNITIES: The Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
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