Job summary
At Whitemoor Medical Centre we relate the successof the practice directly to the strength of our management team. We are lookingfor a new Practice Manager to lead this team and play a vital role in thecontinued performance and development of our operations.
Although previous healthcare experience would behelpful it is by no means essential. Indeed, we would be keen to hear frompeople with a proven track record of leadership in a non NHS environment. Themost important attributes are experience in overseeing business operations in asmall to medium sized business as well as human resources, finance andpremises. The ideal candidate will be a great communicator who has a strongability to delegate responsibility as well as roll their sleeves up and getstuck in when required. In addition, they will have the ability to collaborateacross a range of departments and stakeholders.
Ultimately, our new practice manager will be drivenby a desire to lead our business to maximum productivity and efficiency.
Working hours are flexible from 30 hours a week upto full time.
Interviews are scheduled to take place on theafternoon of Wednesday 11th December 2024, with a second interviewfor shortlisted candidates on the morning of Saturday 14th December2024.
If you would like to have an informal chat aboutthis role, prior to application, then please contact Dr James Youngs by email ,, to arrange a discussion.
Main duties of the job
Any practice manager will tell you that no twoworking days are ever the same! Therefore, the ability to react to and resolvemultiple and diverse issues, as and when they arise, is part of the skill setrequired! Ultimately though, the practice manager has overall accountability inthe following areas,
Finance - ensuring that the financial performance of the practice is sufficientto deliver the funding that allows us to sustain and develop services.
HR - overall accountability for recruitment and retention of staff aswell as their ongoing development, performance management and welfare.
Patients - develop and deliver strategies to meet patients clinical needs as wellas their expectations around access and other service standards. This willinclude responsibility for resolving complaints and concerns as well asdeveloping patient engagement in areas like our Patient Participation Group.
Risk Management - oversee the risk management process in the practice. This willinclude compliance with CQC and Health and Safety standards as well as allstatutory and regulatory obligations.
Strategic Development - play a significant role, with the rest ofthe leadership team, in devising and implementing the plans that will allow thepractice to grow and thrive in the constantly changing arena of primary care.
About us
We provide high quality healthcare to our 12,500patients from a modern purpose built medical centre with its own minoroperations suite, ample free parking and a staff roof terrace (ideal for thoselong hot Derbyshire summers!)
Our 6 GP partners, 2 salaried GPs andmulti-disciplinary healthcare team give us a healthy clinician to patient ratiothat facilitates great patient access and healthcare outcomes.
We are a training practice and as well as GPregistrars, we have hosted undergraduate medical students, student nurses,trainee counsellors and social work students.
Innovation is high on our agenda and, as a tier 3research practice, we participate in a wide variety of NHS research projects.
We value real patient involvement and have a largeand active Patient Participation Group who collaborate with us to help usdeliver the highest quality service that we can.
The partners are highly approachable, good humouredand value a supportive and inclusive culture of teamwork at the practice.
Job description
Job responsibilities
The main responsibilities of the practice managerrole are,
Overseeing the day-to-day operations of theorganisation, ensuring staff achieve their primary responsibilities.
Direct line management of the practice managementteam
Managing the recruitment, retention, performanceand development of staff
Managing the financial elements of theorganisation, including budgets, bank accounts, accounting systems etc. Seekingto maximise income and reduce expenditure in conjunction with the partners.
Managing contracts for services.
Managing the procurement of organisation equipment,supplies and services.
Coordinating the reviewing and updating of allorganisation policies and procedures
Leading change and continuous improvementinitiatives as well as coordinating all projects within the organisation.
Coordinating the compilation of organisationreports and the practice development plan (PDP)
Ensuring the team reach QOF targets (supported bythe nursing and administrative leads)
Ensuring the organisation maintains compliance withits NHS contractual obligations.
Publishing communications for internal and externaluse such as an organisation newsletter on a quarterly basis
Maintaining the organisation and NHS choiceswebsites
Liaising at external meetings as required
Marketing the practice appropriately
Supporting the working of the Patient ParticipationGroup
Effectively managing/supporting the management ofall complaints in line with current legislation and guidance
The management of the premises, including healthand safety aspects such as risk assessments and mandatory training
Managing the organisation IT system, delegatingstaff to function as administrators.
Ensuring compliance with IT security and IG
Coordinating theorganisation diary, ensuring meetings are scheduled appropriately
Person Specification
Experience
Essential
1. A proven track record of management and leadership in either the public or private sector.
2. A proven track record of financial management and business development.
Desirable
3. Experience of working in primary care.