Customer Care Advisor £25K-£27,500K Havant Office Based
I am delighted to be supporting an exceptional business who put the customer first, and quality of service in all they do! Looking for a Customer Care Advisor to join their friendly, professional team.
This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey.
Office based Monday to Friday.
Your position will be to provide exceptional customer service and support, and upselling opportunities, using your strong communication skills, processing orders, dealing effectively and confidently with customer enquiries by telephone, email, social and web.
You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.
Role duties:
* Process customer orders accurately and in compliance with company policy and procedures.
* Monitor order status, communicating any issues to customers.
* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.
* Respond to customer enquiries providing after sales support, including technical advice.
* Accurately maintain records of customer on the CRM system.
* Actively seek to increase customer order values through o...