SJP Recruitment are working for an family run business based in Telford that are seeking someone to join their small team as a Handler and contribute to our mission of delivering exceptional service while growing your career in a supportive environment Overall objectives: The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements. Duties and responsibilities: Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: o New business o Renewals o Mid Term Adjustments o Claims o Queries o Premium financing arrangements o Cover note issuance Advising clients on new and existing products in accordance with their needs Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure. Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual use checklists and support documentation as provided by the company to assist with demonstrating compliance. Handle any complaints in accordance with company procedures and regulatory requirements. Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times. Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance. Assist in developing New Business enquiries. Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover Would you like to know more? Please press APPLY now for more information. Job Type: Full-time Pay: £22,880.00-£30,000.00 per year