Job responsibilities Duties & Responsibilities: Enhance integrated working, building on staff skills and improving capabilities Drive efficiency and minimizes waste Delivered through evidence-based data to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience. Aligned to areas within MF PCN Health Improvement and Neighbourhood Inequalities Plan. (e.g. Business intelligence, analytical data) Protecting and developing our workforce Takes into consideration the digital maturity of the PCN To improve digital accessibility for our patients Keep up to date with new digital and IT developments in areas of PCN & practice support (i.e., telephony; websites & social media; intranet) and clinical delivery (patient communication; triage systems; workflow optimisation Develop good working relationships with the ICB and other IT & Digital teams to identify opportunities for support and development. Main Responsibilities Leadership and Management To manage and implement digital tools for the PCN. To proactively project manage all digital projects and also evaluate the effectiveness. To work with the management team on recruitment and development of workforce plan Deliver and support nonclinical training. To ensure all staff (current and newly recruited) receive training on the digital tools within the PCN To ensure all initiatives are fully scoped and underpinned by a quality improvement methodology To remain up to date with the national and local PCN guidance. Governance To create and maintain accurate documentation in relation to standard operating procedures, project management. Skills Communication, relationship building, and presentation skills will be essential to actively engage and promote PCN progression with all the team. To work in partnership with the PCN leadership and management team To develop relationships with practice staff, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice To deliver technical information in a non-technical and engaging way to a range of stakeholders Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers, and colleagues by: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming Behaving in a manner that is non-judgmental and respects circumstances, feelings, priorities, and rights. Duties will vary from time to time under the direction of the PCN Management, in agreement with the post holder, dependent on current and evolving practice workload and staffing levels. All staff have an individual responsibility to comply with the organisations policies and practices.