Hire Coordinator - Great Yarmouth - Office Based - £13.77ph - 3 month
Duties & Responsibilities:
* Provide and coordinate administrative support to the Service/Repair Department Team.
* Act as a local point of contact for service mobilizations and assist with service logistics where required.
* Assist customers with service & repair requests, enter and maintain accurate data.
* Enter orders into the system assuring accuracy of all data is maintained to a high standard.
* Process orders for replacement parts accurately and in a timely manner, completing warranty and RA documentation as appropriate.
* Raise POs and Goods receive, track logistics of all orders.
* Respond to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
* Prepare delivery / collection paperwork & update the Transport Log, working closely with workshop personnel to capture weights and dims are recorded.
* Provide technical support to our vendors / stores (drawing clarification may be required).
* Assist with the Standardization of Workshop Processes to improve quality, safety and efficiency.
* Coordinate service technicians and warehouse personnel, including scheduling and routing to assure timely provision of service and repair as directed by manager.
* Reconcile routes and daily schedules to ensure proper allocation of service engineers' time, reporting discrepancies to management.
* Co-ordinate order receipts, spares orders, BOMs and service reports via JDE.
* Prepare and submit service and repair quotations to customer.
* Submission of invoices to customer on repair and service order completion.
* Process raised work orders through JDE, updating service/repair costs.
* Undertake general enquiry and service / repair related administrative tasks.
* Support the Service / Repair Team by means of logistics (arranging diaries and schedules, travel, hire cars, accommodation, site certification, travel visas etc.).
* Update and regularly review Service Engineers' Travel Plans.
Skills:
* A candid team player who collaborates with peers to solve problems.
* Strong sense of customer focus (internal/external).
* Committed to self-improvement and development through the role in order to achieve career goals (Self-development).
* Firm and diplomatic when negotiating (Negotiating).
If you meet the criteria for this role and are happy to commit to a contract please apply!
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