The Deputy Housing Services Manager will oversee and ensure the effective operation of accommodation services, providing leadership and strategic direction to deliver high-quality support to vulnerable individuals. The role aims to create a safe, well-maintained living environment while fostering collaboration with internal teams and external agencies to meet clients' diverse needs. It also focuses on financial sustainability, promoting client empowerment, and ensuring compliance with relevant policies, regulations, and best practices. Ultimately, the role is dedicated to enhancing the well being of residents and enabling them to achieve positive life outcomes. Key Responsibilities Operational • To support development of systems, procedures and structures of the accommodation service • To maintain effective multi-agency operational and strategic links in particular with external agencies and commissioners • Work collaboratively with other managers/departments and actively contribute to the implementation and delivery of services • Take the lead on referrals, assessing the suitability of the service for prospective clients, and facilitating a welcoming move in process. Financial Management • Assist the manager in the setting and monitoring of annuals budgets, ensuring financial robustness, whilst maximising opportunities for personalised support to clients. • Provide clear financial information to residents to promote healthy budgeting and financial inclusion, supporting the payment of accommodation costs and service charge. • Ensure the swift completion and new letting of voids to minimise associated loss of income. People Management • Ensure staff are well trained and supported to work to their full potential • Provide regular staff supervision and team meetings • Develop a strong team spirit to provide a cohesive and consistent service • Foster personal growth and the development of specialist skills/expertise • Provide consistent staff cover through fair staff rotas and an adequate supply of relief workers Quality and Performance • Set ambitious and realistic expectations of staff performance and be resolute they are met. • Develop outcomes/impact-based performance measures across the service to demonstrate if the highest quality possible service is being provided. • Ensure there is accurate and timely recording of case and statistical information on case management system- Inform (e.g., including risk and support plans). • Produce and monitor regular performance information reports for internal and external purposes. • Take every opportunity to involve clients in the design and delivery of services, and to provide feedback on the quality of service provision. Living environment • Maintain the quality of the living environment by ensuring the premises are safe, clean and in a good state of repair, rectifying any issues promptly. • Develop effective systems for working with clients to ensure their individual units of accommodation are kept in safe and reasonable condition balanced with their need for privacy and dignity. • Contribute to the development of the planned and cyclical maintenance plans. Housing Management • Develop and implement project housing management policies and procedures which are compliant with legislation and best practice • Ensure residents fully understand the agreements they have entered into and the housing management policies • Assist with meeting Health and Safety requirements throughout the service General • Abide by all clients policies and procedures and regulatory requirements at all times. • Ensure all policies and procedures well embedded within your service and that your staff abide by them at all times. • Promote and embed a proactive approach to equality and diversity – by example and in management approach and participate in equalities impact assessment and review as required. • To ensure that the service works with PACT on all new initiatives or changes as and when they arise