First Response Technician We are seeking an motivated First Response Technician to oversee water, fire, and accidental damage restoration projects. You will manage all aspects of restoration, including drying, cleaning, and mitigation, while ensuring excellent service within insurance guidelines and health & safety standards. Key Responsibilities: Manage restoration projects, ensuring timely and high-quality completion Collaborate with internal teams (First Response, Surveying, Claims) to meet KPIs and SLAs Conduct onsite inspections, install and monitor drying equipment, and assess mitigation needs Maintain accurate claim files, ensuring proper documentation for audits and reviews Provide excellent customer service, handling distressed situations with empathy Adhere to Health & Safety regulations and maintain a clean, safe work environment Requirements: 3 years of experience in construction or building works Strong communication, customer service, and organisational skills Ability to work under pressure and meet deadlines Full, clean driving license and Health & Safety training Experience in damage restoration and insurance claims is a plus In return, we can offer you: Basic Salary £24,000-32,000 (DOE), as well as market leading benefits. 25 days Annual leave plus statutory holidays. Rewards: Discretionary performance related bonus Life insurance cover Enhanced company pension scheme Employee of the month & employee of the year awards Refer a Friend scheme An extra day’s holiday for your birthday Paid volunteering/charity day a year Support in your development and wellbeing, including an Employee Assistance Program (EAP) Eye test vouchers Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs Social events If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.