At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen. Internal Logistics Manager Permanent Manchester: £46,700 - £52,900 Milton Keynes: £48,650 - £55,000 Smart Hybrid Working Are you a dynamic leader with a passion for logistics and team development? If you are ready to make a difference and are excited about leading a talented team and improving logistics processes to support learners across the UK, we want to hear from you. At AQA, we are dedicated to ensuring that every learner receives the support they deserve, and we need someone like you to help us achieve that mission. As the Internal Logistics Manager, you will play a crucial role in leading our Internal Logistics team to ensure the efficient and secure handling of materials for our exam series. You will oversee day-to-day operations across several functions, manage reverse logistics, and collaborate with various departments to enhance our processes. Your leadership will empower a team of approximately 9 permanent colleagues, along with additional support to a sizable team of temporary colleagues during peak periods, as we work together to deliver excellence in every aspect of our operations. What will I be doing? Leading the planning, execution, and continuous improvement of all internal logistics operations for examinations. Developing and managing budgets, ensuring alignment with financial targets. Fostering a high-performing and positive team culture, coaching and developing your colleagues. Analysing data to streamline processes and enhance operational efficiency. Collaborating with internal stakeholders to ensure seamless delivery of logistics operations. What will I need to Succeed? Proven experience in leading and developing high-performing teams. Strong analytical skills to challenge existing processes and drive improvements. The ability to build outstanding relationships with stakeholders across the organisation. A commitment to modelling our AQA values and contributing to our strategic priorities. What’s in it for me? Generous leave: 25 days leave allocation plus additional Christmas and New Year’s leave. Wellbeing support: Newly refurbished office environment with a variety of individual and collaborative workspaces, good transport links, complimentary tea and coffee, subsidised eateries, and a variety of staff networks and mental health resources. Pension: Benefit from up to 11.5% employer pension contributions. Flexible work: Enjoy a balanced 35-hour work week with flexible hours. Office attendance is approximately two days a week but could be more due to business need. Supportive culture : A dynamic work environment where your contributions are valued and your success is our priority. Flexibility: Potential for travel between AQA sites, providing diverse experiences How do I apply? Read the full job description and upload your most recent CV with a cover letter explaining your suitability. Interviews will be over two stages at the beginning of December, one virtual and the second face to face to enable you to see the environment in which you will be working. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. Apply now to become part of a team that values innovation, collaboration, and excellence. Apply now to become part of a team that values innovation, collaboration, and excellence. PRO22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary The Internal Logistics Manager successfully leads, supports and develops the Internal Logistics team effectively. Lead the day-to-day management of all Internal Logistics related processes leading a team that are responsible for the efficient and secure production, handling, dispatch and return of all physical materials for each exam series to associates, centres and between internal departments as required. Monitor and report on processes, while managing risks effectively and leading continuous improvement, working collaboratively with other teams involved in the end-to-end delivery of the exams series to ensure that AQA never lets a learner down.Landscape: Reporting to the Head of Operations – Materials & Logistics and working alongside other operational colleagues, the Internal Logistics Manager through their team ensures that across all exam series each year, all reverse logistics and QC processes for physical MEP examined and moderated work are processed in line with the results schedule, supports the digital delivery of media based components from centres (via DMP) and onward supply to stakeholders for downstream processes (post results, awarding, marking review, remarks, review of marking, etc), Manage the RTB (Return To Base) process, the sending out and return of materials for the process of marking candidate scripts which can’t be marked on either CMI/E2 and oversee the internal print function in Manchester ensuring that the team provide a timely, high quality service to internal customers. The role holder will lead a team of permanent colleagues, supplemented by a temporary workforce during peak delivery. The role holder may be required to travel between AQA sites on a regular basis. Activities: Oversee the planning, execution, and continuous improvement of all Internal logistics operations for examinations. Create and manage budgets, ensuring that procurement and finance business partners are engaged throughout. Develop effective delivery plans for peak activity periods which include detailed expenditure and resourcing requirements to meet performance KPIs whilst operating within and achieving financial targets. Ensure the accuracy and security of all internal logistics functions, adhering to strict protocols throughout the examination process. Lead and develop a team, fostering a positive, productive, and high-performing work environment. Analyse data and identify opportunities to streamline processes, optimise efficiency, and minimise errors. Collaborate with internal stakeholders, including Moderation, Post Results, Marking, Scanning Centre Operations, and Reconciliation, to ensure seamless logistical operations. Develop a robust framework to manage and control resource and direct costs, engaging with the wider team to collectively manage the team's budget. Drive CI across the team by establishing and embedding best practice and ensuring that any improvements are also aligned with wider strategic priorities. Embed robust QA processes/activity across the team. Collaborate effectively with other teams involved in end-to-end delivery to ensure collective ownership of successful series delivery. Monitor/track progress against delivery plans, think creatively to address any off-track activity and know when to escalate issues. To be successful in this role, you will need to know how to: Develop, lead and coach a high performing, resilient team using a strong goal setting/performance driven approach. Consistently model the AQA values. Build outstanding relationships with internal and external stakeholders to create confidence in delivery of all internal logistics related activity. Actively contribute, provide constructive challenge and influence across other teams in Operations and the wider AQA business Analyse complex data (in various forms) to challenge established ways of working, especially around productivity, quality and the use of both permanent and temporary resource. Operate within the agreed governance framework for end-to-end series delivery. Engage in wider business strategic priorities and share subject matter expertise as needed.