Customer Service Manager
Location: Isleworth
Working Schedule: Monday – Friday 37.5hrs per week (No Weekends or Bank Holidays).
Salary: £32,000 + Bonus
Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.
The Benefits
• 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Bunzl Personal Pension Plan
• Personal benefits for Theme park discounts, Childcare vouchers, Cycle to work scheme, Cinema discounts etc.
The Role
Responsible for the day-to-day management of the Customer Sales Team, controlling and developing branch-based sales and margin in line with Company standards of performance.
Key Responsibilities
• Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying Bunzl HR policies.
• Ensure all training requirements are met and regularly reviewed.
• Develop and implement sales plan that is focused upon retaining and expanding business levels with existing customers and gaining new customers.
• Ensure targets are clearly understood by the team and met on a consistent basis.
• Develop and maintain a close working relationship with the Field Sales team in order to ensure effective coordination of sales activities.
• Ensure that customer orders are processed accurately and in a timely manner.
• Continually seek to improve communications between Branch functions to achieve the highest levels of customer service.
Your Skills
• Excellent Customer Service Skills
• Outbound sales experience
• Proven track record building and maintaining customer relationships.
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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