Job summary The post holder will provide effective, efficient and professional support to the Facilities Management (FM) Team and the clinical Teams under their direct responsibility. This will include the day to day management of Patient Support Team (PST) staff in order to provide a high quality and professional cleaning and patient and product movement services in line with Trust operational requirements. The post holder will be based primarily in Wards and Departments and be responsible for the effective resourcing of the Patient Support Teams both at horizontal, vertical levels and retained estate with direct support from the Duty FM Managers. The role requires that the post holder will need to work effectively in close collaboration with Clinical Staff, the FM Helpdesk and Duty Facilities Managers in order to deliver and sustain exceptional patient support related standards. Main duties of the job Supporting Domestic Team Members - Responsible for the day to day control, monitoring, and supervision of all cleaning tasks and schedules within designated areas in alignment to Service Level Agreements and NHS Cleaning Regulations. About us North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups. Date posted 18 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum (FTE) or pro-rata for part time staff Contract Permanent Working pattern Full-time Reference number 339-CCC5443-A Job locations Southmead Hospital Southmead Road Bristol BS10 5NB Job description Job responsibilities Responsible for the day to day control, monitoring, and supervision of all cleaning tasks and schedules within designated areas in alignment to Service Level Agreements and NHS Cleaning Regulations. Deliver effective management to PST Team Members in order to support FM Duty Managers to deliver an efficient and cost effective service in line with local operational budgets and Service Level Agreements. Contribute in the preparation and supervision of shift rotas in accordance with budget and SLAs through discussion with Duty Facilities Managers and the central administration team To receive reactive tasks via mobile communication tools during your shift and to liaise with all available FM / PST resources in order to deliver completion in line with agreed KPIs and SLAs Ensure full FM service coverage in relation to staffing numbers and quality of work at horizontal level and escalate any concerns to Duty Manager Liaise with other Team Leaders to cover any gaps in service as appropriate. Delegate and prioritise tasks to PST Team members on a daily basis. Carry out staff induction and adhoc training processes and complete within the required timescales, including completing a review meeting with the staff to confirm their successful completion. Meet daily with Duty Manager to communicate operational activities and requirements. Communicate any exceptional issues to Duty Manager in a timely manner e.g. lack of resource to carry out essential tasks. Liaise with service users to review and resolve issues arriving and escalate any exceptional issues to the FM Duty Manager Attend any weekly / monthly Ward or Department Meetings for designated areas with Duty FM Managers in order to fully represent cleaning and patient movement services. Attend daily FM briefings and monthly Team Meetings in order to represent all areas and the services within them for which you have accountability. Hold regular Team briefs for FM team staff within your designated areas. Manage staff to ensure that PST Uniform and Dress Code Policy is adhered to and that a clean and professional image is presented at all times whilst on duty Report in to the central Admin Team on a regular basis in order to ensure that staff shifts, holidays, absences and training records for all PST staff are fully maintained accordingly Receive FM helpdesk requests and complete within specified timescales Ensure that all essential equipment is continually available, that it is used in accordance with the current Safe Systems of Work and that it is cleaned after use and regularly maintained in accordance with service contracts and agreements Assist appropriately in all recruitment processes to support Senior Facilities Managers in accordance with Trust policy and procedures To deal with adhoc patients and relative and carer queries in relation to the service delivery, and escalate to the FM Duty Manager as appropriate Advise accountable staff of relevant operational issues and changes Ensure adherence to waste management policies and protocols in line with Trust procedures Complete operational audits in designated areas of the hospital and address any outcomes appropriately within specified timescales Liaise regularly with Infection Prevention and Control Nurses (IPCN) in order to manage infection or hygiene related concerns in a proactive and timely manner Ensure operational Infection prevention protocols are being adhered to by PST team members Assist the Duty FM Manager to deliver tool box talks and other communication and training media to the PST Teams as required To hold daily shift hand over briefings with PST Team Members in order to ensure effective and constant communications relating to service requirements and other productivity and operational issues To demonstrate a full understanding of Service Levels Agreements for all designated areas of responsibility and to ensure delivery of these through appropriate support, resourcing and daily operational management. Ensure improvements are achieved in reducing Hospital Acquired Infections (HCAIs) through due diligence of PST Team Members and by maintaining excellent standards of cleanliness in accordance with training. Ensure and manage the appropriate use of PPE by PST Team members. Responsible for carrying out annual appraisals of PST Team Members through collaboration and feedback with clinical colleagues as appropriate. Liaise regularly with the Clinical Site Team as commensurate to the role. Act as a communication link daily between FM staff and clinical staff to ensure that both parties are kept up to date with relevant and key operational information e.g. during infection cleans etc. Responsible for completing, verifying and forwarding any Accident and Incident Reports forms (DATIX) to Duty FM Manager as necessary. Responsible for assisting in the delivery of appropriate risk assessments and standard operating procedures in line with operational practises and needs. To carry out any operational tasks as required on occasion to ensure full service delivery. Sign off annual leave requests and obtain final agreement from Duty FM Manager Ensure PAR levels for stock and consumables are rotated and maintained in line with operational need. Carry out duties in accordance with the Departmental Health & Safety Policy, the Health & Safety at Work Act and the Departmental Written Systems of Work Report any accidents/dangerous occurrences to the patient support team leaders /manager and participate in the completion of necessary accident form paperwork. To be a role model and reflect and promote the values of the Trust in all activities. To carry out any other duties commensurate with the post as directed by the FM Management Team Job description Job responsibilities Responsible for the day to day control, monitoring, and supervision of all cleaning tasks and schedules within designated areas in alignment to Service Level Agreements and NHS Cleaning Regulations. Deliver effective management to PST Team Members in order to support FM Duty Managers to deliver an efficient and cost effective service in line with local operational budgets and Service Level Agreements. Contribute in the preparation and supervision of shift rotas in accordance with budget and SLAs through discussion with Duty Facilities Managers and the central administration team To receive reactive tasks via mobile communication tools during your shift and to liaise with all available FM / PST resources in order to deliver completion in line with agreed KPIs and SLAs Ensure full FM service coverage in relation to staffing numbers and quality of work at horizontal level and escalate any concerns to Duty Manager Liaise with other Team Leaders to cover any gaps in service as appropriate. Delegate and prioritise tasks to PST Team members on a daily basis. Carry out staff induction and adhoc training processes and complete within the required timescales, including completing a review meeting with the staff to confirm their successful completion. Meet daily with Duty Manager to communicate operational activities and requirements. Communicate any exceptional issues to Duty Manager in a timely manner e.g. lack of resource to carry out essential tasks. Liaise with service users to review and resolve issues arriving and escalate any exceptional issues to the FM Duty Manager Attend any weekly / monthly Ward or Department Meetings for designated areas with Duty FM Managers in order to fully represent cleaning and patient movement services. Attend daily FM briefings and monthly Team Meetings in order to represent all areas and the services within them for which you have accountability. Hold regular Team briefs for FM team staff within your designated areas. Manage staff to ensure that PST Uniform and Dress Code Policy is adhered to and that a clean and professional image is presented at all times whilst on duty Report in to the central Admin Team on a regular basis in order to ensure that staff shifts, holidays, absences and training records for all PST staff are fully maintained accordingly Receive FM helpdesk requests and complete within specified timescales Ensure that all essential equipment is continually available, that it is used in accordance with the current Safe Systems of Work and that it is cleaned after use and regularly maintained in accordance with service contracts and agreements Assist appropriately in all recruitment processes to support Senior Facilities Managers in accordance with Trust policy and procedures To deal with adhoc patients and relative and carer queries in relation to the service delivery, and escalate to the FM Duty Manager as appropriate Advise accountable staff of relevant operational issues and changes Ensure adherence to waste management policies and protocols in line with Trust procedures Complete operational audits in designated areas of the hospital and address any outcomes appropriately within specified timescales Liaise regularly with Infection Prevention and Control Nurses (IPCN) in order to manage infection or hygiene related concerns in a proactive and timely manner Ensure operational Infection prevention protocols are being adhered to by PST team members Assist the Duty FM Manager to deliver tool box talks and other communication and training media to the PST Teams as required To hold daily shift hand over briefings with PST Team Members in order to ensure effective and constant communications relating to service requirements and other productivity and operational issues To demonstrate a full understanding of Service Levels Agreements for all designated areas of responsibility and to ensure delivery of these through appropriate support, resourcing and daily operational management. Ensure improvements are achieved in reducing Hospital Acquired Infections (HCAIs) through due diligence of PST Team Members and by maintaining excellent standards of cleanliness in accordance with training. Ensure and manage the appropriate use of PPE by PST Team members. Responsible for carrying out annual appraisals of PST Team Members through collaboration and feedback with clinical colleagues as appropriate. Liaise regularly with the Clinical Site Team as commensurate to the role. Act as a communication link daily between FM staff and clinical staff to ensure that both parties are kept up to date with relevant and key operational information e.g. during infection cleans etc. Responsible for completing, verifying and forwarding any Accident and Incident Reports forms (DATIX) to Duty FM Manager as necessary. Responsible for assisting in the delivery of appropriate risk assessments and standard operating procedures in line with operational practises and needs. To carry out any operational tasks as required on occasion to ensure full service delivery. Sign off annual leave requests and obtain final agreement from Duty FM Manager Ensure PAR levels for stock and consumables are rotated and maintained in line with operational need. Carry out duties in accordance with the Departmental Health & Safety Policy, the Health & Safety at Work Act and the Departmental Written Systems of Work Report any accidents/dangerous occurrences to the patient support team leaders /manager and participate in the completion of necessary accident form paperwork. To be a role model and reflect and promote the values of the Trust in all activities. To carry out any other duties commensurate with the post as directed by the FM Management Team Person Specification Shortlisting criteria Essential Excellent Leadership Qualities Flexible and pragmatic approach Ensure staff are trained and aware of safe working practice Support staff to ensure National Standards of Healthcare Cleanliness are achieved at North Bristol Trust. Communication link to staff Collaborative working with clinical teams to deliver excellent customer service Experience Working with Digital Systems. Person Specification Shortlisting criteria Essential Excellent Leadership Qualities Flexible and pragmatic approach Ensure staff are trained and aware of safe working practice Support staff to ensure National Standards of Healthcare Cleanliness are achieved at North Bristol Trust. Communication link to staff Collaborative working with clinical teams to deliver excellent customer service Experience Working with Digital Systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Bristol NHS Trust Address Southmead Hospital Southmead Road Bristol BS10 5NB Employer's website https://www.nbt.nhs.uk (Opens in a new tab)