Job summary Mount Road Surgery are looking for an enthusiastic, articulate and approachable individual to work in our friendly, busy Practice providing care to over 8000 patients. You will be a key part of the customer service team supporting patients, doctors, other healthcare professionals face-to-face, by telephone and emails. Main duties of the job Applicants should be friendly, confident, resilient, flexible, have well developed teamwork, communication and organisational skills. Previous experience of working in a GP Practice with an excellent telephone manner, using EMIS Web, Docman, Word and e-mail would be desirable. Training will be provided. Part-time role working on Reception and in Admin. Ability to work during core hours, Mon-Fri 8am-6:30pm About us You will be joining a valued team who work in a busy, fast paced environment. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients. Date posted 18 February 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A1511-25-0000 Job locations 110 Mount Road Gorton Manchester M18 7BQ Job description Job responsibilities JOB TITLE : ADMIN ASSISTANT/RECEPTIONIST REPORTS TO: TEAM LEADERS ACCOUNTABLE TO: PRACTICE MANAGER Job Summary: Receive, assist, and direct patients and visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to the patients and other visitors in person, via the telephone/email. Be able to work the hours of 8am-6:30pm Monday - Friday, completing contracted weekly hours and be flexible to cover annual leave or sickness. J ob Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols Pulling/filing notes and update as necessary Opening post and/or filing in medical records Photocopying Process change of address requests, informing patients when necessary to register with a new practice Scanning using DOCMAN software and action tasks Referrals using GATEWAY software and action tasks Completing spreadsheets Typing from dictation EMIS Tasks Telephoning other healthcare professionals Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. EPS Prescriptions - Repeats/Acute Be able to cover all reception positions as necessary Computer Literate via EMIS Web Clinical System deal with tasks/appointments setup/alerts/patients medical records/QOF related work. Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visits requests Same Day Access Computer Registration of new patients enter data from registration form onto computer Process repeat prescription request in accordance with Practice guidelines. Process and complete patient notes/tasks. Telephone Have working knowledge of telephone system Know how to transfer calls Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/shutters. Make tea/coffee for doctors Any other tasks allocated by practice manager Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safeguarding: The post-holder will report any concerns regarding safeguarding to the patients usual GP or Safeguarding Lead for the practice and follow the practice safeguarding policy. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Under No circumstances will any member of staff use facebook/twitter or other similar site to discuss patients/Colleagues or disciplinary proceedings will be commenced. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities JOB TITLE : ADMIN ASSISTANT/RECEPTIONIST REPORTS TO: TEAM LEADERS ACCOUNTABLE TO: PRACTICE MANAGER Job Summary: Receive, assist, and direct patients and visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to the patients and other visitors in person, via the telephone/email. Be able to work the hours of 8am-6:30pm Monday - Friday, completing contracted weekly hours and be flexible to cover annual leave or sickness. J ob Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols Pulling/filing notes and update as necessary Opening post and/or filing in medical records Photocopying Process change of address requests, informing patients when necessary to register with a new practice Scanning using DOCMAN software and action tasks Referrals using GATEWAY software and action tasks Completing spreadsheets Typing from dictation EMIS Tasks Telephoning other healthcare professionals Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. EPS Prescriptions - Repeats/Acute Be able to cover all reception positions as necessary Computer Literate via EMIS Web Clinical System deal with tasks/appointments setup/alerts/patients medical records/QOF related work. Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visits requests Same Day Access Computer Registration of new patients enter data from registration form onto computer Process repeat prescription request in accordance with Practice guidelines. Process and complete patient notes/tasks. Telephone Have working knowledge of telephone system Know how to transfer calls Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/shutters. Make tea/coffee for doctors Any other tasks allocated by practice manager Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safeguarding: The post-holder will report any concerns regarding safeguarding to the patients usual GP or Safeguarding Lead for the practice and follow the practice safeguarding policy. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Under No circumstances will any member of staff use facebook/twitter or other similar site to discuss patients/Colleagues or disciplinary proceedings will be commenced. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential Education to GCSE level or equivalent, or equivalent working experience of the role. Experience Essential Essential requirements: Knowledge, training and experience Experience in clerical work. Experience of dealing with the general public, preferably in a customer service environment. An excellent standard or grammar, spelling and speaking in the English language. The ability to produce accurate and thorough work, including alphabetical filing. Experience of using computers with good keyboard skills. Personal skills and abilities: A friendly and approachable manner, good people skills and be able to demonstrate understanding, care and assertiveness when needed. Ability to communicate clearly and effectively (both verbal and written) with a wide and diverse range of individuals. Good administrative and organisational skills, with the ability to prioritise work. A conscientious approach and the commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and deal with multiple demands in a busy environment. The ability to cope with exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. Reliability and commitment to role. General: The commitment to support the delivery of the best possible service the practice can provide to the diverse practice population. Desirable Desirable requirements: Training or qualifications in customer service and IT. Experience of working in GP Practice Person Specification Qualifications Essential Education to GCSE level or equivalent, or equivalent working experience of the role. Experience Essential Essential requirements: Knowledge, training and experience Experience in clerical work. Experience of dealing with the general public, preferably in a customer service environment. An excellent standard or grammar, spelling and speaking in the English language. The ability to produce accurate and thorough work, including alphabetical filing. Experience of using computers with good keyboard skills. Personal skills and abilities: A friendly and approachable manner, good people skills and be able to demonstrate understanding, care and assertiveness when needed. Ability to communicate clearly and effectively (both verbal and written) with a wide and diverse range of individuals. Good administrative and organisational skills, with the ability to prioritise work. A conscientious approach and the commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and deal with multiple demands in a busy environment. The ability to cope with exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. Reliability and commitment to role. General: The commitment to support the delivery of the best possible service the practice can provide to the diverse practice population. Desirable Desirable requirements: Training or qualifications in customer service and IT. Experience of working in GP Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mount Road Surgery Address 110 Mount Road Gorton Manchester M18 7BQ Employer's website https://www.mountroadsurgery.co.uk/ (Opens in a new tab)