Level 3 Information Communication Technician
Company: TDM Group Limited
Full Address: Shoreham Rd E, Longford, Hounslow TW6 3UA
Weekly Hours Worked: 40
Salary: £18,000-£20,000
Contact: Nathaniel.Hamilton@estio.co.uk or call 0113 3500 333
About the company:
TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, combining technical know-how with strong business acumen to help client-partners harness technology’s potential.
Brief job description:
Estio Training offers a new opportunity for a Field Engineer Apprentice with TDM Group Limited, a Managed IT Service provider.
Role Summary:
To provide 1st and 2nd line support and to help deliver projects onsite at our client-partner sites.
Responsibilities:
* Software installations: Windows Server, Linux, and Windows Desktop versions.
* Hardware installations and racking: servers, thin clients, storage devices, and switches.
* Initial troubleshooting for hardware failure.
* PC/laptop hardware support and rollouts.
* Office move projects.
* Installation, termination, testing, and labeling of cross connects in our Data Centre or other facilities.
Key Responsibilities:
* Configuration of desktop/server hardware installation and builds.
* Working in data centres to install new rack, servers, storage, and network devices.
* Repairing or troubleshooting faulty equipment, installing and configuring hardware and software.
* Resolving first line user support requests onsite and over the phone.
* Travelling to client sites in England for onsite presence and project work.
* Playing an active role in the team and supporting others during busy periods.
Qualifications:
* 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
Skills Required:
* Good hardware knowledge – PCs, laptops, servers, and printers.
* Good understanding of Windows and MAC operating systems, and mobile devices.
Personal Qualities:
* Enthusiastic about IT.
* Effective team player.
* Good communication skills, both verbal and written.
* Confident and proactive approach to work.
* Attention to detail.
* Versatile and adaptable.
Future Prospects:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our qualified and experienced training team, focusing on real-world applications of modern technology.
Successful completion of this apprenticeship provides an accredited Level 3 Information Communications Technician qualification with training in:
* Operating and controlling ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
* Using infrastructure management tools to automate provisioning, testing, deployment, and monitoring of infrastructure components.
* Prioritizing systems support tasks and maintaining system performance.
* Maintaining regulatory, legal, and professional standards.
* Supporting the information systems needs for your business.
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