Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
* Deliver inspirational gardening standards through excellent standards and service
* Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
* Work with your team to ensure the department is kept to a high standard
* Work on the shopfloor and other areas of the store as required, including stock handling, cash handling, till work, deliveries, stock control routines, and restaurant service - an ideal opportunity to gain more skills and experience
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile
* Experience within a customer-facing role and a passion for plants
* Ability to lift heavy objects to support larger store projects
* Ability to work well within a team, build relationships, and celebrate success
* Timeliness, professional presentation, and a hard-working attitude
* Eagerness to learn new skills and gain new experiences
* Demonstration of our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
* Generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and receive financial advice
* Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform
* Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
* A thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all year round and offer a calendar of events and experiences that bring people and communities together.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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