Job Description
We are now seeking a talented Showroom Host to join our team at Hedge End, Southampton, Hampshire.
Our Mission:A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.
Objectives
1. Ensure the highest level of customer care and satisfaction at all times
2. Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
3. Answer all internal and external calls swiftly and direct them effectively
4. Help Retailer to achieve industry-leading standards of process efficiency and cost control
5. Ensure compliance with company policies and industry guidelines
6. Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times
7. Ensure any personal items are kept out of sight
Measures
8. Showroom Audit
9. Customer satisfaction (CEM)
10. Conversion and follow-up rates
11. Mystery Shopping
12. Quarterly & Annual Reviews
Key Tasks
13. Record each sales opportunity, contact and follow-up accurately onto daily activity control system
14. Maintain the Service Log throughout the day and update customers accordingly
15. Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales
16. Approach and receive customers promptly and courteously always
17. Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed
18. Maintain a tidy work area
19. Ad-Hoc Clerical duties in busy/peak times
Salary and Hours
Basic £24,000
Hours – Monday to Friday 8.30am to 6pm
Contact
Gary at Jago Consultants