Medical Administrator (Care Co-ordinator)
Sid Valley Practice is seeking a motivated and enthusiastic individual to join our Medical Administration team as a full-time Medical Administrator. This permanent role offers a contract for up to 37 hours per week, working 4 days a week to ensure optimal staffing levels.
Key Responsibilities:
1. Administrative Support: Provide efficient and accurate services for GPs and health professionals, including the preparation of letters, reports, and patient referrals.
2. Patient Interaction: Handle incoming and outgoing telephone calls to facilitate timely and appropriate communications, take messages and address queries.
3. Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.
4. Task Management: Action tasks sent by doctors promptly and efficiently, including emailing urgent letters and referrals.
5. Data Management: Maintain accurate medical data, ensuring that patient records, addresses, and protocols are up-to-date.
6. Administrative Duties: Support the registration of new patients, manage daily administrative tasks, and assist with medical and insurance records retrieval.
7. Collaboration: Work closely with the clinical team to provide exceptional patient service and assist with booking telephone appointments as needed.
Main Duties of the Job
About You:
The successful applicant will:
1. Adaptability: Demonstrate the ability to manage a fast-paced, ever-changing workload.
2. Customer Service: Possess excellent customer service skills and a caring approach to patients.
3. Organisational Skills: Be highly organised, with the ability to prioritise tasks and multitask effectively.
4. IT Proficiency: Have good IT skills and a willingness to learn new systems.
5. Communication: Exhibit strong organisational and communication skills.
6. Training: Full training will be provided, making this an excellent opportunity for those without medical administration experience.
How to Apply:
Please complete the application form and return to Steph Raistrick at d-icb.sidvalleypm@nhs.net or post to Sid Valley Practice, Sedemuda Road, Sidmouth, Devon, EX10 9YA.
Closing Date: 21st April 2025. Please note, we reserve the right to close this vacancy early if we receive sufficient applications. Provisional date for interviews: Friday 25th April 2025.
Person Specification
Experience
1. Experience of working with the general public.
2. Experience of administrative/reception duties.
3. Ability to work as a team member and autonomously.
4. Competent in the use of Office and Outlook.
5. SystmOne software experience.
6. Experience of working in a healthcare setting.
7. Experience of working as a medical secretary/audio typing.
Qualifications
1. GCSE mathematics and English (grade C or above).
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