ABOUT NOBU LONDON SHOREDITCH An exciting opportunity has arisen to join the Nobu Family. Unique to London, Nobu Hotel London Shoreditch offers a blend of Shoreditchs creative energy with Nobus ethos of simple luxury. As an established brand, we can offer growth and development, alongside the opportunity to travel. Nobu Hotel London Shoreditch is proud to be a Caterer Top 6 Best Places to Work in Hospitality 2024 organisation. If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you At Nobu Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone. BENEFITS OF JOINING OUR TEAM £1500 Recommend a Friend Scheme Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts Access to Wellable a physical wellbeing app including company wide challenges We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing & telemedicine with Hertility Financial wellbeing support, including access to Wagestream Global career progression and taskforce opportunities within Nobu Hotels and Restaurants Europe, USA, Asia, Middle East and many more to come Up to 33 days holiday a year (increasing with length of service) Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping An amazing overnight Guest Experience here at Nobu Shoreditch for you and a guest, including dinner in the stylish Nobu Bar Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Nobu Spa Mental Health First Aiders within the team to offer tailored support Exclusive rates at Nobu Shoreditch and other Nobu hotels and restaurants, for you, your family and friends Season Ticket Loan, Cycle to Work and discounted Gym memberships Celebrations of success, peer recognition and monthly gifting Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days As the Director of Rooms, you will oversee all operations within the Rooms Division, including Front Office, Housekeeping, Security and Spa. You will be responsible for ensuring a seamless guest experience from check-in to check-out, maintaining high standards of service, and driving revenue for the division. This leadership role will work closely with other departments to develop and implement policies, procedures, and systems that align with our hotels goals and brand standards. Key Responsibilities Operational Leadership: Lead the Rooms Division team, ensuring that all team members deliver excellent guest service. Revenue Management: Collaborate with the revenue management team to maximise occupancy and room rates while balancing operational efficiency. Guest Satisfaction: Implement and oversee processes that enhance the guest experience and encourage positive feedback, with a focus on guest retention. Staff Development: Recruit, train, and develop team members to achieve and exceed departmental goals and hotel standards. Budgeting and Financial Management: Develop, monitor, and adjust budgets and forecasts for the Rooms Division to achieve profitability targets. Quality Assurance: Conduct regular inspections of guest rooms, public areas, and facilities, ensuring that all standards are consistently met and exceeded. Policy Development: Implement policies and procedures to improve efficiency and guest satisfaction, in line with brand standards and legal requirements. ABOUT YOU Charismatic and highly motivated: we're looking for someone who stands out from the crowd. Passion and creativity: a genuine love for hospitality and a creative flair. Attention to detail: understanding what it takes to provide outstanding levels of guest service. Ethical and integrity-driven: if you take pride in your ethical work and integrity, we want to hear from you. A highly motivated individual with a desire to achieve great success and in return be supported by a close team and tailored development opportunities. Lifestyle hotel experience is nice but not essential. Minimum of 5 years experience within a similar property Excellent overall communication skills, able to multitask and the ability to work well in a team environment Qualifications and Experience Bachelors degree in Hospitality Management or related field (preferred) Minimum of 5 years of experience in a senior role within the Rooms Division of a luxury hotel Proven leadership skills, with experience in managing large teams and multiple departments Strong knowledge of revenue management and budgeting Excellent communication and interpersonal skills Knowledge of health, safety, and compliance regulations in the UK hospitality industry If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required. AMRT1_UKCT