Interim Service Manager / Service Engineer
Location: Surrey, hybrid Work From Home
Circa 3-month Assignment
Day Rate Negotiable – Immediate Start
A leading Capital Equipment business that provides Machinery to the Food and FMCG sector is seeking to appoint an Interim Service Manager / Service Engineer to cover a period of absence for approximately 3 months. This will be a hybrid role, loosely 50% on site in Surrey and 50% Work from Home, to be discussed and agreed.
Duties of the role will include:
* Provide advice and ‘triage’ support to customers over the telephone, regarding maintenance and repair of company installed equipment.
* Coordinate the diaries and activities of a team of Field Service Engineers, set appointments for Field Service Engineers to attend customer sites, clearly communicate service jobs and priorities.
* Gain an understanding of the skillset of each Field Service Engineer and use this knowledge to allocate the right job to the Engineer with the right skillset.
* Coordinate and communicate scheduled maintenance activities, breakdown repairs and equipment installations with Field Engineers and Project Engineers.
* Ensure Installations and Service work is completed on time and to the customers’ satisfaction.
* Deliver on measurables such as first-time fix, speed of response and follow-up, customer satisfaction.
* Build and maintain productive relationships with customers, acting as a...