About the Opportunity Job Type: Permanent Application Deadline: 04 April 2025 Title : Yardi Systems Administration Assistant Manager Department: Investment Management Location: London, Kronberg, Luxembourg, Bangalore Job Type: Full Time Reports To: Yardi Systems Administration Manager We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Real Estate Operations team and feel like you’re part of something bigger. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About your team - Real Estate Operations The real estate business was founded in 2006 and launched its first funds for institutional investors in 2008, since then it has attracted a range of blue-chip clients from the UK, continental Europe and Asia. The experienced team of fund managers, analysts and operations professionals are based in 5 locations across Europe (London, Paris, Frankfurt, Amsterdam and Luxembourg). The team has established strong performance track records and we are now building on this success by first growing our existing flagship funds, then further developing the business by launching new funds. As a long term investor, our ultimate goal is to be one of the major real estate fund managers in Europe. Real Estate Operations is responsible for providing support to the Real Estate Investment managers, research team and other group functions. The team is responsible for Financial Accounting, Corporate Reporting, Taxation, Fund Structuring and Asset Servicing for all aspects of the Real Estate Business. About your role The role will be an excellent opportunity for an individual who has an in-depth knowledge of Yardi Voyager with experience of system administration support. Working alongside colleagues within the Operations team and Technology, the role holder will help manage and help enhance Yardi Voyager to ensure value maximisation, improve process efficiency and maintain an appropriate controls environment. The role will also involve working closely with other FIL departments as well as external third party service providers including managing agents, fund administrators and auditors. About you Experience and Qualifications Required 2 Years' experience supporting Yardi products, in particular, Yardi Voyager 7S Experience implementing and upgrading Yardi Voyager Experience working with multiple Property Managing Agents (both UK and Europe) Understanding of systems related property management processes (e.g AP, AR, Treasury, Lease admin, etc) Attention to detail and a good work ethic is vital Key Responsibilities Setup New Legal Entities, Properties Triage user requests / issues Setup General Ledger & Bank Accounts Resolve third-party Property Managing Agents issues / requests Respond to information requests using standard reports within Yardi Voyager Oversee data quality - investigate and triage data quality issues Provide general system training to both internal and external users Support the development of Policies & Standard Operating Procedures Create & maintain Invoice Templates Create & maintain Workflows Coordinate User Access & IP Information Collection Complete Custom System Setup (Invoice templates, workflows, etc.) Organise & manage system & UAT Testing Research and present New Yardi Voyager Features Co-ordinate updates, software changes or emergency issues with all users Perform System Maintenance and Update Tasks as part of BAU Activities Drive Process Improvements, Simplification and Automation of Processes Monitor Client Central for Latest Webinars Product Updates, Documentation & Technical Tips Attend Yardi Advanced Solutions Conferences (YASC) and Yardi End User Group Meetings Take minutes and notes from YASC, UK User Group, and other meetings as necessary Ensure compliance with procedures and controls and internal risk policies Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.