Job Description
Job Title: Health and Social Care Operations Manager
Department: Operations
Location: Hybrid working role with expectation of working in the office 3 days a week.
Salary: £40,000 paid pro rata + On-call; £40.00 per weekday. £200.00 per full weekend.
Contract Type: 30hr per week, paid pro rata, hours to be delivered across 4 days a week.
Working Hours: As a manager in a 24hr operation care, you will be required to work outside of traditional 9-5pm working pattern to ensure we meet the needs of the business. This may require some weekend working, evenings, and early mornings.
The Role: Operational oversight of the day-to-day delivery of care and business continuity, including taking a lead role in maintaining and implementing organisational compliance standards and line management of the Registered Manager.
Key Duties & Responsibilities:
* Line management and coaching of the registered managers.
* Setting and managing individual KPIs in line with organisational direction and regulatory expectations.
* Supporting operational oversight, including monitoring the business continuity plans.
* Responsibility of Registered Manager role if required during recruitment & absence shortfalls.
* Conducting regular quality and compliance audits to identify areas for improvement.
* Managing and being part of the on-call function.
* Oversight in the effective use of on-call to provide sufficient business continuity.
* Oversight of monthly reporting of Team Coordinators and Registered Managers.
* Lead in supporting and responding to formal complaints.
* Maintain positive stakeholder relations.
* Providing training and support to staff to ensure they understand and meet quality standards.
* Delivering training sessions on various topics when required.
* Lead on the employee induction process; oversee compliance and management of employee induction into the organisation, ensuring all pre-employment checks are completed, effective communication of responsibility, supporting inductions, and oversight of probationary periods checks and paperwork.
* Assessing staff training needs and evaluating the effectiveness of training programs.
* Providing ongoing support and mentoring to staff to help them develop their skills and knowledge.
* Creating and implementing action plans based on audit findings to enhance service quality.
* Maintaining accurate records of training activities, attendance, and staff performance.
* Contributing to a positive, inclusive, welcoming, and supportive culture that celebrates diversity.
Person Specification: Knowledge, Skills and Behaviours
Skills:
* Ability to ensure team member support is a priority.
* Ability to work as part of a team.
* Proficiency to know when to escalate complex issues to the Business and Development Director.
* Ability to manage conflicting demands and priorities.
* Solution-focused.
* Able to confidently convey knowledge about You First specialisms, such as complex support, supporting people with autism and/or mental illness.
* Proficient in Microsoft Office.
* Aptitude to work with app-based technology, including rostering systems.
* Ability to communicate clearly and effectively; able to identify the communication chain and the necessary participants.
Behaviours:
* Ability to understand yourself and take time to understand others; appreciating that knowing your team members is central to effective management.
* Able to express organisational expectations and standards in a way that supports personal growth and development.
* Treat all individuals with dignity; being open, honest, and transparent in communications and duties.
* Ability to empathize with others, enhancing understanding and interactions.
* Operating with awareness of professional responsibility and accountability, demonstrating lessons learned.
Experience:
* Experience in developing people in their roles, thus supporting staff retention.
* Experience supporting individuals with learning disabilities, autism, and/or mental illness in community settings.
* Experience managing support for individuals with learning disabilities, autism, and/or mental illness.
* Experience in managing teams in a social care setting.
* Experience in team leadership.
* Experience in performance management and quality assurance models.
* Coaching and mentoring experience.
Knowledge & Qualifications:
* Knowledge of the social and health care sector.
* Understanding of regulations in the sector.
* Understanding of how the domiciliary support sector operates.
* Understanding of personalisation and person-centred approaches.
* Holds a relevant level 5 qualification or equivalent.
Additional Information:
* A preparedness to work outside traditional working hours when required; to occasionally work outside your contract hours to respond to urgent situations.
* A commitment to further study and progression within the organisation.
* A full driving license and access to a vehicle.
* A commitment to personal and professional development.
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