Job Description:
Platform Development & Configuration:
* Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.
* Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).
* Ensure seamless interoperability between service operations tooling and cloud-native environments.
Technical Leadership & Collaboration:
* Serve as a technical lead, providing guidance & best practices across service operations platforms.
* Collaborate with internal and external stakeholders to gather & analyse requirements, translating & documenting these into effective solutions.
* Support internal Mastek growth and innovation workstreams as well as leading them. Foster collaboration between ServiceNow and broader service operations tooling, ensuring
* integration and automation opportunities are maximised.
Requirements
Must Have Skills
* Able to commute to the central Leeds office.
* Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.
* Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).
* Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
* Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions.
* Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
* Strong problem-solving skills with a focus on continuous improvement and automation.
* Good understanding of ServiceNow out of the box architecture.
* Good understanding of other platforms such as; GitHub, Jira, Confluence
* Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.
* Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.