Cleaning of Resort Clean and maintain all main resort areas including bar, events hall, washrooms and reception building to high standard. To maintain good time keeping, ensuring you are organised and prepared to start each shift. To make recommendations where appropriate in the provision of improved customer service. Collect arrival and departure list from lodge administrator on a daily basis, prioritising the lodge cleaning for the day. Check daily which lodges are coming in/ leaving and edit cleaning plan accordingly. Create individual laundry bags for lodges full of all bedding and towels needed for each one. Highlight any issues in the laundry stock e.g. rejects to head housekeeper. Ensure all heating is turned down to set level after lodge is vacated. To ensure all lodges are cleaned to a high standard for all guests. To make sure all equipment used is in sound working order. To ensure all Z beds and cots are in good working order and are fully made up in lodges as requested. To maintain sufficient stock of all guest supplies in each lodge e.g. toilet roll, hand wash. To check inventory in lodges making the lodge office aware of any shortages. To make certain that all windows and front door is locked immediately after vacating lodges. To put on basic lighting and heating for all lodge arrivals. To hand all lost property in to the lodge office in sufficient time to ensure it gets returned promptly. To make sure all lodges that are in for 7 or more nights are serviced on or before the 7 th night. Managing Relationships Develop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectations. Establish and maintain good customer relationships at all levels. Act as an ambassador for the company at all times. Fully understand the many facets of the business and structure in order to value different requirements and act with diplomacy to achieve the best possible outcome. To deal with cleaning complaints in a prompt and professional manner. To be flexible in your approach so that you can help out with other duties when needed. Health and Safety Report any maintenance issues, for example faults and damages to Lodge office to ensure work is completed promptly. Advise on safety aspects in the use of equipment and systems of work. To ensure any hazardous cleaning materials are stored and used safely.