Job Description
Job Title: Actuarial Administrator
Location: Romford
Job Overview: Delivering accurate and compliant actuarial calculations and technical support to internal operational teams and external clients.
Experience:
1. Good knowledge of Microsoft Office, particularly Microsoft Excel
2. Working in the financial services sector
3. Working within the insurance or pensions industry
4. Experience with Structured Query Language (SQL)
Qualifications:
1. Maths A-Level at grade B or above
2. BSc in a mathematical or financial subject
About Us: HCL Insurance BPO Services Limited provides business process outsourcing services. We offer life and pension administration services, including policy administration and claims handling on behalf of our clients.
Key Tasks and Responsibilities:
* Deliver accurate and compliant actuarial support to Operational Teams and external clients to achieve or exceed service standards.
* Calculate both complex lifecycle and non-lifecycle referrals.
* Provide support for Operations on a wide range of technical actuarial queries.
* Review system specifications and test calculation functionality when necessary.
* Ensure that all enquiries are recorded correctly on the Company Work Management System for proper scheduling and audit trails.
* Complete regular actuarial support tasks.
* Ensure full procedures are in place.
* Process work (ALPS & Non-ALPS) in line with agreed BPO formats and exceed quality standards for correctness and fairness.
* Participate fully in departmental and team meetings to relay information, promote effective communication, and suggest process improvements.
* Work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures.
Customer Commitment:
* Demonstrate commitment to treating customers fairly through behaviours and results, including managing expectations and communicating in clear, plain English.
* Ensure business operating systems are used correctly and professionally.
* Be aware of the company complaint and incident identification procedures and act upon them immediately to minimize regulatory breaches and customer/client detriment.
* Ensure regulatory and audit requirements are met.
* Be aware of data security from a customer and business perspective, taking responsibility for preventing fraudulent activity.
* Undertake any other duties as deemed appropriate by your Team Leader.
* Ensure personal and business objectives align with the departmental business plan and monitor success.
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