Application Closing Date: 29/11/2024 23:59
Hours: Contract until 23/12/2025 - 36 Hours per week
Salary: £37,535.40 per annum
Location: Salford
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Income Maximisation team, you’ll deliver a high-quality income maximisation service to tenants. You’ll take recovery action, represent at court, negotiate repayments, and offer advice and assistance.
Why ForHousing?
* Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
* Hybrid working – most of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
* Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
* MyPerks – through our all-in-one employee platform (STAR) you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
* SmarTech – purchase technology or white goods and spread the cost.
* Wellbeing centre, through STAR access – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
* Cycle to work scheme – save up to 40% on bikes and equipment.
* Employee Assistance Programme – access to a 24/7 counselling and support helpline, as well as wellbeing and financial cover.
What you’ll be doing:
* Providing tenant-focused rent and other debt collection services.
* Managing a caseload of accounts, working with tenants to maximise their income and manage their budgets effectively.
* Carrying out visits to tenants’ homes.
* Liaising with third parties including the housing benefits department and DWP.
* Supporting tenants to repay debts, negotiating payment in full or in affordable and reasonable instalments.
* Referring tenants to relevant external agencies such as welfare rights and debt advice organisations.
* Collaborating with Sheltered Housing Scheme Wardens regarding payment of debts.
What we’re looking for:
* Excellent customer service and communication skills.
* Knowledge of housing legislation and rent recovery procedures.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
Please note we reserve the right to close this vacancy early, depending on application volumes.
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