About Us:
We are committed to delivering exceptional customer service and providing a positive experience to all our clients. We pride ourselves on fostering a collaborative and inclusive work environment that encourages personal growth and professional development. Join our dynamic team and contribute to making a real difference!
Job Description:
We are seeking a friendly and professional Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing assistance with inquiries, resolving issues, and delivering high-quality service that aligns with our company’s values. You will have the opportunity to make a positive impact on customer satisfaction and contribute to the success of the company.
Responsibilities:
1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Provide accurate information about products, services, and policies.
3. Resolve customer complaints, concerns, and issues effectively, ensuring a positive customer experience.
4. Process orders, returns, and exchanges as needed.
5. Collaborate with other departments to improve customer experience and resolve escalated issues.
6. Maintain a positive and helpful attitude, adhering to the company’s customer service standards.
7. Keep up to date with product and service changes to provide accurate information.
Key Qualifications:
1. Excellent communication skills, both written and verbal.
2. Strong problem-solving skills with a proactive approach.
3. Ability to stay calm under pressure and handle difficult situations with professionalism.
4. Customer-focused attitude with a genuine desire to help.
5. Previous experience in a customer service role is preferred, but not required.
6. Ability to work well both independently and as part of a team.
Why Join Us:
1. Competitive salary and benefits package.
2. Opportunities for career advancement and growth within the company.
3. Friendly, supportive, and inclusive work environment.
4. Training and development programs to enhance your skills.
Job Types: Full-time, Permanent
Pay: £14.00-£16.00 per hour
Additional pay:
1. Bonus scheme
Benefits:
1. Casual dress
2. Company events
3. Company pension
4. Gym membership
5. Health & wellbeing programme
6. On-site parking
Schedule:
1. Day shift
2. Monday to Friday
Work Location: In person
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