We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 700 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients. What can we offer you? We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal Private Counselling with a weekly confidential helpline available BUPA private healthcare plan £150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Hybrid working Buy and sell annual leave scheme (up to 3 days per year) What will you be doing as a Software Support Specialist? As a 1st Line Software Support Technician, you'll be the first point of contact for iampropertyCRM and movebutler clients, providing technical support and ensuring a seamless service experience. You'll help estate and letting agents maximise iampropertyCRM and resolve first-line queries for movebutler. Respond promptly to client enquiries, offering clear, jargon-free guidance on software functionality. Troubleshoot and resolve technical issues via remote tools like Microsoft Teams or GoToAssist. Triage and prioritise client issues, escalating complex cases and ensuring thorough follow-up. Log and manage client interactions using ticketing systems like Zendesk across multiple channels. Collaborate with Account Managers to deliver high-quality service and identify training needs. Assist in developing user-friendly documentation and contribute feedback to improve software usability. Support process improvements, participate in testing new features, and assist with special projects. What are we looking for? Previous experience in a Support or Service Desk role, with knowledge of service management tools such as Zendesk or Jira. Excellent communication skills, capable of explaining information clearly and concisely without technical jargon. Strong problem-solving skills, with a proven ability to manage and resolve complaints effectively, ensuring client satisfaction. Proactive, self-motivated, and results-driven, with a focus on delivering outstanding customer experiences. Excellent interpersonal skills, with the ability to build positive relationships with clients. Next steps We would love to hear from you if you are interested in this opportunity Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process