We have a new career opportunity for an Internal Sales Manager to join the team based at NCC in Birchwood reporting to the Business Development Desk Manager
This newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business, across all products within Nationwide Platforms.
Main Duties include:
1. Manage profitable growth targets for a portfolio of customers (both trading and dormant) in line with budget requirements and the strategic plan
2. Comply with approved sales process when qualifying prospects, nurturing leads, building customer relationships and identifying opportunities to produce budgeted order conversion ratio
3. Effectively manage and convert “Open Quotes” for an agreed portfolio of NWP customers (daily requirement)
4. Structure calls and other activities in line with optimum times to contact customers
5. Conduct high levels of outbound calls in a professional manner to achieve individual portfolio and ad-hoc campaign targets
6. Report weekly progress and continuous improvement recommendations
7. Comply with company guidelines regarding the maintenance and updating of customer contact databases
8. Use all available resources internal and external to research relevant markets and customers to maximise revenue opportunities
9. Promote the NWP Brand, core values and mission statement to maintain market leading image
10. Maintain Internal Health, Safety and corporate governance standards in accordance with LOXAM Group Policy and promoting Health and Safety best practice with all internal and external stakeholders
11. Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business
12. Contact customers and prospects by telephone & email and actively sell NWP’s full line of products and services
13. To successfully convert enquiries into orders and achieve ‘above minimum’ prices to hit and surpass revenue targets
14. Build strong relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders
15. Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issues
16. Develop and sustain a solid relationship between NWP and its customers
17. Identify sales opportunities and secure the business, working with closely with Regional Sales Teams where applicable
18. Ensure sales targets are met in accordance with Key Performance Indicators
19. Achieve year-on-year revenue growth against budget
20. Redevelop dormant accounts to agreed percentage
21. Complete and update SalesForce with accurate and relevant data
22. Ensure customer service and customer expectations are exceeded
23. Deal with all customer queries quickly, efficiently and cost effectively
24. Retain, win back & account manage your designated portfolio
Qualification, Skills and Experience Requirements:
25. Experience of outbound business to business account management or telesales or telemarketing preferred
26. Strong communication skills; both verbal and written
27. Ability to work closely with colleagues at all levels
28. Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
29. Ability to be self-organisation and attention to detail
30. Must be able to demonstrate highly effective negotiation skills
31. Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m.
With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries.