Direct message the job poster from Snap-on Business Solutions
UK Sales Manager at Snap-on Business Solutions, AutoVHC
Company Description
autoVHC is a leading provider of automotive aftersales solutions, specialising in software that enables service departments to conduct electronic vehicle health checks and identify additional work opportunities during servicing. Based in Reading, autoVHC has been delivering innovative solutions to the automotive sector for several years.
Role Description
We are looking for a Customer Success Executive to join our team in a full-time hybrid role. The ideal candidate will focus on maintaining customer satisfaction, retention, and upselling opportunities. They will analyse customer data to identify solutions, provide outstanding customer support, and manage relationships with our existing clients. This role is primarily based in Reading, with some flexibility for remote work.
Who Should Apply?
If you are a former Service Advisor in the automotive industry, this could be the perfect opportunity for you! Your industry knowledge and customer service experience will be highly valuable in this role.
Key Responsibilities
1. Building and maintaining strong relationships with all existing customers
2. Ensuring high customer retention rates
3. Identifying opportunities to introduce new products to existing customers
4. Upselling current products and services
5. Managing and updating the CRM system
6. Handling general sales administration tasks
Qualifications & Experience
1. Experience in customer success, account management, or a similar role in the automotive industry is a plus
2. Strong customer satisfaction, retention, and account management skills
3. Ability to analyse customer data and develop tailored solutions
4. Excellent communication and interpersonal skills
5. Self-motivated with strong time management abilities
6. Must have a valid driving license
If this sounds like the right role for you, we'd love to hear from you!
Seniority level
Entry level
Employment type
Full-time
Industries
Software Development
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