Oxleas NHS Foundation Trust delivers a musculoskeletal (MSK) service in partnership with Bexley CCG. The service provides rapid triage, assessment and treatment for Bexley residents with musculoskeletal conditions and MSK rehabilitation needs, linking with other services to ensure the right treatment is delivered in the right place and time.
An opportunity has arisen for an administrator to join our admin team working for the Musculoskeletal Service in Bexley. You will be supporting our team in processing referrals, answering calls and providing an admin service in our bases at Queen Marys Sidcup and Erith Health Centre. We are looking for someone who has an excellent knowledge of IT packages, is highly organised, able to prioritise, and is adaptable in demanding situations. The successful candidate will be able to effectively communicate with a range of health care professionals and service users. Experience of RiO & E- referrals is desirable as is experience in customer-care, preferably in a health or social care setting.
Due to the nature of the work, candidates must appreciate the need for discretion and the importance of confidentiality.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care
• Act as the first point of contact to clients both in person and on the telephone, maintaining calmness, politeness and good customer relationship skills at all times.
• Process and register all new referrals for the MSK team via choose and book system, paper referrals and self referrals within service KPI’s.
• Take clear (legible) and concise messages for other members of the team. Forward messages to staff members in a timely manner via email and record messages in RiO.
• Update details of existing clients using RiO. This will include synchronisation of records, booking follow up appointments as requested by clinical staff. Calling patients and / or writing to them to confirm appointments.
• Arrange and re-schedule clinics as necessary ensuring that new patients are booked within the service KPI’s for waiting times.
• Ensure clear communication to patients / clients when changes are made at short notice.
This advert closes on Thursday 3 Apr 2025
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