Job Description
Universal Credit Operations Service Leader - G6 South West
£72,664 - £77,740
South West England locations
* Are you an inspirational leader?
* Do you care passionately about the people and the places where you live?
* Can you create the right culture, lead teams, and engage others to make a genuine difference to their local communities and wider society?
* Then this role may be for you!
DWP is recruiting a Universal Credit Operations Service Leader to oversee operations and ensure effective service delivery. The successful candidate will be responsible for leading teams, managing performance, and driving improvements in service quality.
Key responsibilities include:
1. Leading and developing a team to achieve operational goals.
2. Implementing strategies to improve service delivery.
3. Engaging with stakeholders to ensure alignment with community needs.
4. Monitoring performance metrics and reporting on outcomes.
Minimum requirements for the role include:
1. Proven leadership experience in a similar environment.
2. Strong communication and interpersonal skills.
3. Ability to analyze data and drive performance improvements.
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