Prosperon Networks Worthing, England, United Kingdom
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HR Manager at Prosperon Networks
Job Description: SolarWinds Support Engineer (IT Support Engineer/Technician)
* Full-time role
* Hybrid working: 3 days in Worthing office, 2 days from home
About the role Join our team to manage support cases, troubleshoot issues, and host remote sessions. Maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality.
About the Company Prosperon Networks Ltd is a leading IT Management Solutions Provider, specialising in Network/Application Consulting and Training services, and is an Elite SolarWinds Partner.
Duties and Responsibilities
* Manage support cases.
* Host remote sessions.
* Maintain customer contact.
* Document bugs and procedures.
* Share information with Sales.
* Guide junior team members.
* Recommend process improvements.
* Follow security policies.
* Assist in testing patches and updates.
* Root cause analysis.
* Network and application management protocols.
* Network administration and troubleshooting.
* Windows Server OS knowledge.
* Experience with SQL, IIS, and Exchange.
* Documentation and technical writing.
* Customer relationship management.
* Communication and organisational skills.
* Ability to learn complex topics.
* Flexibility and attention to detail.
* Experience with monitoring tools.
* Hands-on experience with Microsoft 365, Azure AD, AWS.
* SQL query knowledge.
* Awareness of cloud services.
* Understanding of Active Directory.
* Industry certifications.
* Scripting or programming knowledge.
* Awareness of security standards.
* Backup solutions and disaster recovery strategies.
Person Specification Detail-oriented, adaptable, cooperative, reliable, and willing to pitch in. Enjoys learning and working in a customer-facing role.
Key Personality Traits
* Organised with attention to detail.
* Works independently and as part of a team.
* Excellent communication and problem-solving skills.
* Handles multiple tasks and projects.
* Self-starter with a can-do attitude.
Benefits
* 25 days of annual leave + bank holidays.
* Additional leave for each year of service up to 30 days.
* Private medical insurance.
* Employee Assistance Programme.
* Electric Vehicle Scheme + Cycle to Work scheme.
* Social events.
What you’ll do Join our IT Support Team in Worthing, West Sussex (hybrid basis).
Who we are Founded in 2006, Prosperon is an IT Management Solutions Provider specialising in Network/Application Consulting and Training services. We are an Elite SolarWinds Partner.
Join our team Join a community with shared values, passionate about delivering high-quality service. We support mentoring, apprenticeships, and work experience opportunities.
If you are motivated and organised, and can work at our office in Worthing, West Sussex three days a week, we would love to hear from you.
No agencies please. We welcome direct applications from candidates.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting, IT System Training and Support, and IT System Data Services
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