Team Leader - Home Operations
As a result of our UK Retentions department expanding significantly, we are seeking contact centre Team Leaders with experience to join us on our onshoring journey.
You will be supporting our customers across multiple journeys including Join, Change & Renew, adapting your approach to deliver a positive customer outcome
You will be responsible for building a culture of excellence within your team by giving clear guidance and making sure colleagues know how important their role is in delivering our business strategy. You will do this by recognising achievements, while creating a great team atmosphere and a learning culture.
Keeping the customer at the heart of everything you do, you'll be a champion for first time call resolution, demonstrating to your team how this can be achieved through effective listening, problem solving and taking ownership.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, our current in office day is Tuesday, however you can always opt to work from the office more frequently if that suits you better. It may be necessary for you to visit the office more often if we plan training and events or if you have team members who need more face-to-face coaching or guidance.
Working Hours/ Shift Patterns: 37.5 Hours per week, a Monday to Friday rotational shift pattern between the hours of 08:00 - 19:00.
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