About the Role: Key Responsibilities Travel Booking: • Plan and book travel itineraries for clients, covering flights, accommodations, car rentals, and activities. • Offer expert advice on destinations, travel packages, and related services to enhance client experiences. • Manage and update booking details, ensuring accuracy and alignment with client preferences. • Address travel inquiries and promptly resolve any issues to ensure a seamless journey for clients. Customer Service: • Provide exceptional support through phone, email, and chat, meeting client needs with professionalism and empathy. • Assist clients with changes, cancellations, and adjustments to their travel plans. • Follow up with clients post-travel to ensure satisfaction and gather valuable feedback. Scheduling Duties: • Coordinate and organize travel arrangements, meetings, and appointments for both clients and team members. • Maintain organized schedules to ensure smooth, timely travel plans. • Prepare and manage itineraries, confirmations, and travel documentation. Qualifications: • Experience as a travel agent or in a customer service role, with a strong grasp of travel industry systems and processes. • Excellent communication skills, both written and verbal, with a client-centered approach. • Proficient in travel booking systems, CRM software, and related tools. • Strong organizational skills with the ability to handle multiple tasks and prioritize effectively. • High attention to detail, ensuring accuracy in bookings and scheduling. • Self-motivated and accountable, able to work independently in a remote environment. • Adaptable and professional, able to handle changing priorities and unexpected issues with ease. What We Offer: • Competitive Salary: Attractive base salary with performance-based incentives. • Flexible Work Hours: Set your own schedule, supporting a healthy work-life balance. • Remote Work: Enjoy the flexibility of working from home. • Professional Development: Access to ongoing training and career growth opportunities in the travel industry. • Travel Discounts: Exclusive perks and discounts on travel bookings for you and your immediate family. • Health and Wellness: Comprehensive health coverage, including dental and vision. • Employee Assistance Program: Resources and support for personal and professional development. • Team Building: Participate in virtual team events and activities to foster a positive and collaborative work environment. This role is designed for those who are passionate about travel, customer service, and making a difference in clients’ experiences. Join us and grow with a supportive team in the travel industry Powered by JazzHR