Description TITLE: Catering & Events Manager, Twickenham Experience Ltd. (TEL) REPORTS TO: Primarily to C & E Ops Manager LOCATION: This role is contractually based at Allianz Stadium in Twickenham EMPLOYMENT TYPE : Permanent SALARY : c. £39,000 LEGAL EMPLOYER : Twickenham Experience Ltd (TEL) KEY STAKEHOLDERS: Twickenham Experience Ltd. (TEL) TEL Coordination and Sales departments TEL HSE department TEL Finance team APPLICATION INFORMATION: Please submit an anonymised CV and cover letter (i.e. remove all personal details). The closing date for applications is 2nd December at 5pm. Applications may be considered whilst this vacancy is advertised. JOB PURPOSE: The primary objective is to provide day-to-day catering management services. The Catering & Events Manager must ensure the smooth planning and delivery of a first class catering product and service for Conference, Events & Banqueting and Match Days as required at the stadium to our clients and their customers whilst managing the business needs and performance standards. Act as a brand custodian for the service delivery provided at Allianz Stadium by Twickenham Experience, whilst striving to deliver market leading initiatives to ensure a quality guest experience. Keep abreast of market trends and competitor performance. Take ownership and responsibility for C&E operations as directed to include food service, bars, back of house and storage areas. Your basic hours of work will be 40 per week based over 5 days; your hours will be determined by the needs of the business. ACCOUNTABILITIES: A manager, who must interact effectively across client and operational functions, to manage the team to superior operational and business performance. Through the required process and procedure of performance management, ensure the professional and objective recruitment, induction, training development, appraisals and disciplinary and grievance handling for casual and variable team members. Supervise the casual and variable team meetings and briefings and ensure regular, clear and concise communication at all levels within the venue. Maintain the presentation of all areas of responsibility on site, as set out within the Operational standards guide for C&E and Major Events. Demonstrate and share best working practices in all duties, and comply with TEL policies and procedures Lead by example and ensure members of the team wear the correct, full and clean uniform whilst on duty. Actively address all issues relation to non-adherence of company standards. Ensure all maintenance issues and hazards are identified and dealt with promptly in line with TEL and RFU policy/practice. Be aware of and adhere to legal and company regulations relating to the following areas: Health & Safety at Work, Food Hygiene, Fire Regulations, Licensing Law, Sales of Goods/Trading Standards and Environmental policy. Ensure cost effective and appropriately skilled staffing levels are implemented throughout the Operational delivery to provide excellent customer service within the agreed standard and financial targets. Plan and monitor annual leave entitlements to ensure that the location is self-supporting during periods of leave. Demonstrate the ability to perform all tasks consistently to adhere to specifically agreed standards. Support the Operational Managers in communicating, motivating, and engaging the team. Ensure all stock takes are completed to company standards and to set deadlines. To manage and deliver staff planners, along with your Line Manager, to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets. Prepare all cash and credit stock sheets, in accordance with the guidelines. Issue stocks according to stock sheets, recording accurately any shortfalls. Place orders directly with relevant suppliers (internal and external), in line with company policies, and ensure all relevant paper work is completed. Demonstrate excellent control of all operating costs in line with agreed set targets. Investigate revenue shortfalls and cost variances relating to the financial results for individual events and monthly results and implement necessary corrective action plan. Ensure that necessary audits are delivered and that TEL achieves the agreed target. THE PERSON: Effective communication and interpersonal skills. Keen eye for attention to detail. Build good working relationships with all stakeholders and deliver a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect. Respond quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas. Takes personal responsibility and accountability. A real “people” person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required. Well versed in clarifying client and customer requirements. Ability to work to deadlines. Keeps abreast of market trends and competitor performance. Strong working knowledge of Microsoft and CRM products. LIAISON & CONTACTS: Internal: TEL colleagues & HODs RFU employees and Senior management team Other support functions within the venue External: Compass Group/Levy UK Compass Group suppliers TEL Suppliers & contractors COMPETENCIES/KPIs: Personal attributes/behaviours which the role holder must possess to be successful in the role. People Skills COLLABORATION & TEAMWORK Definition: Listens and responds constructively to other team members’ ideas; provides assistance to others when they need it; works cooperatively and shares his, her expertise and knowledge, to others to build or maintain positive team relationships. FOCUS ON THE GUEST Definition: Ensuring superior guest satisfaction by keeping the guest (internal or external) at the focal point of all activity and continually satisfying the guest with superior quality, value and service that supports growth. DEVELOPING SELF Definition: Welcomes and uses opportunities to learn and grow; responds well to feedback from others; takes responsibility to ensure he/she has the skills to carry out own work Technical Skills PROBLEM SOLVING Definition: Anticipates problems; sees how a problem and its solution will affect work (guests, colleagues, goals); gathers information before making decisions; works to eliminate all processes which do not add value; takes informed risks; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner. OPERATIONAL EXCELLENCE Definition: Driving continuous improvement of operational practices with adherence to high standards of efficiency, accuracy and excellence. ACCOUNTABILITY Definition: Takes responsibility for work activities and personal action; follows through with commitments, implements decisions that have been agreed upon. Maintains confidentiality of sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of his/her behavior on others. ADDITIONAL INFORMATION We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitmentrfu.com. During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here .