North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Nurses and Paramedics, are you ready to make your next career move away from a hospital or community setting? Maybe you are looking for something less physically demanding, but still want a challenge and to learn new skills or to use your existing skills and experience in a new way?
The post holder will work within our Integrated Contact Centres (ICC) based across the North West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards. Further development will be offered once you have completed your initial training followed by a period of skill consolidation.
Once this period of consolidation is complete, the post holder will be required to develop additional skills to meet the needs of the service. These additional skills will include providing clinical advice to both clinical and non-clinical colleagues, supporting staff who are returning to practice or are new and require mentorship as well as other specialist skills such as managing the clinical queue and referring calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS. It is a requirement of the role that these additional skills are completed in a timely manner to ensure that patients get access to the right care, at the right time, in the right place; every time.
Main duties of the job
What we are looking for:
* Post registration clinical experience in a face to face, primary or acute care setting, emergency department or pre-hospital role.
* Excellent leadership and mentoring skills to support staff.
* Resilient, highly motivated and passionate about delivering outstanding patient care.
* An ability to adapt to a new and challenging setting.
* Basic computer skills.
What we offer in return:
* Part time and full time opportunities are available.
* Basic salary of £35,392 - £42,618 (pro rata for part time staff) plus A4C shift enhancements.
* Access to paid CPD time
* Access to numerous staff benefits such as salary sacrifice schemes, physiotherapy and other welfare benefits.
* Opportunities to develop knowledge and skills to support career progression
Training for this role is on a full-time basis and lasts between 5 and 10 weeks, depending on the triage tool that staff are being trained to use. The classroom element of the training is Monday to Friday 08:00-16:00, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training.
Training courses are currently planned throughout 2025 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Remote triage within ICC’s is delivered on a 24/7 basis, with post holders being expected to work a variety of shifts which may include full night shifts, Bank Holidays, and other Public Holidays. A variety of shift lengths are profiled across the ICC’s with these ranging from 7.5 hours to 11.5 hours.
Shortlisted candidates will be invited to complete a simulated telephone assessment which will take place over Teams W/C 13 January 2025.
Successful candidates from the first stage will then be invited to a F2F interview during W/C 20 January 2025.
Previous applicants need not apply.
Please ensure you read the full Job Description and Person Specification and demonstrate how your knowledge and experience meets the criteria contained within those documents in your supporting statement.
For further information, please contact Claire Blezard –
Person specification
Qualifications and knowledge
Essential criteria
* Paramedic with current Health Care Professions Council (HCPC) registration or a Nurse with current Nursing & Midwifery Council
* Completion of Newly Qualified Period
* Excellent knowledge of Pre-hospital Care Provision
Experience
Essential criteria
* Appropriate post registration clinical experience in a face to face primary or acute care setting, emergency department or pre-hospital role OR evidence of credible experience in a previous role
Skills / competencies
Essential criteria
* Ability to effectively work as a team
* Good organisational skills
* Excellent verbal and written communication skills
* Excellent listening skills
* IT literate with good keyboard skills
* Able to use a VDU for periods during the working day
* Able to undertake prolonged concentration
Values and behaviours
Essential criteria
* Flexibility of working hours and location
Experience
Essential criteria
* Awareness and/ or experience of working toward performance and quality targets and the contribution these make to patient care.
* Experience of autonomous decision making
Skills / competencies
Essential criteria
* Ability to work across multidisciplinary boundaries
* Ability to identify own developmental needs
Values and behaviours
Essential criteria
* Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Qualifications and knowledge
Essential criteria
* Evidence of CPD
Values and behaviours
Essential criteria
* Being at our best – professional and adaptable and takes pride in work
* Making a difference – act with compassion, kindness and integrity towards everyone
* Commitment to and an understanding of NWAS agreed Values and Behaviors
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)
Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health - You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best line of defence against COVID-19.
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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