Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community, and unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, we offer an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence, and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges, and for the right people, this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do, and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky Technologies TM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario, on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above-market retirement savings plan and market competitive group benefits.
Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence, and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!
Working with the Territory Technical Support team, the Monitoring Center SME is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensuring contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, the Monitoring Center SME is responsible for investigating the root cause and working together with the customer and service team on solutioning any problems in a timely manner. The Monitoring Center SME interacts with the customer’s designated Champion, Husky’s Program Manager, Technical Support Team, and Engineering.
Responsibilities:
* Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, and concerning trends.
* Interpret the data, compare against established limits, and identify and rank issues or concerns.
* Document using the existing Call (VA#) system within BaanLN, entering each issue/concern. This will allow for open issue management by the A+ Support Team.
* Troubleshoot and solution whenever applicable any issue being detected.
* Share findings depending on severity and select the best means to update the A+ Program Manager. Escalate if necessary.
* Contribute to Weekly report content for A+ Program Manager.
Qualifications:
* Post-secondary education (college or university degree) is preferred.
* 5-10 years experience within the Injection Molding Industry with emphasis on service.
* Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment).
* Excellent troubleshooting skills (i.e., analytical, diagnostic, and technical problem-solving skills) with the ability to work with new and evolving technologies.
* Good knowledge of Injection Molding Process.
* Ability to proactively assess and mitigate the consequences of changes in system state.
* Excellent communication (verbal, written, and presentation) and interpersonal skills.
* Strong organization, time management, and multitasking skills.
* Ability to interface effectively across manufacturing, engineering, and service functions.
* Computer skills and knowledge of Windows-based applications are essential.
Working Schedule and Location:
* Periodic work on weekends, based on rotation and overtime.
* Working from the Bolton office during the week is preferred, but not mandatory (Home office will be considered for candidates not in close proximity to the Bolton office).
* Working from home on weekends is allowed.
* Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.
Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.
Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that require accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.
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