Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community, and unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence, and passion of our people around the world and their desire to lead change. We are a company taking on new challenges, and for the right people, this means exceptional career development opportunities.
As part of a dynamic customer-focused team, you will be responsible for organizing and leading service and process optimization activities (SIF’s) to support customer requests. You will be responsible for organizing the Operations and Engineering teams to find root causes and communicate with the RSM.
Key Responsibilities / Areas of Accountability:
* Working with a cross-functional team (including field service and internal manufacturing/engineering resources) to identify root causes of issues (SIF) and apply a containment or solution for the customer in the fastest time possible.
* Ensure containments and issues are well documented and searchable by other SIF Specialists and Call Centre.
* Ensure knowledge of the issue is transferred in the form of troubleshooting guides.
* Identify patterns of failures and raise awareness through SIR proposals.
* Providing knowledge and expertise in support to the Service and Sales organization.
* Communicating effectively in both written and verbal form to customers and Husky.
* Analyzing and reporting potential Product (Mold, Machine, Hot Runner) problems.
* Recommending preventative maintenance for Husky Products.
* Recommending Husky Product quality improvements.
* Analyzing and reporting customers' site findings.
* Assisting with the preparation of manuals.
* Troubleshooting in-house and for customers.
* Supporting Research and Development activities.
* Travel: approximately 10-15%.
Qualifications:
* Post-Secondary education or equivalent work experience.
* 5 - 10 years of experience with Injection Molding Industry with emphasis on troubleshooting and diagnostic processes.
* Proficient with computers (MS Office, BAAN IV/LN, E-mail, Blue Print Reading, Schematic Drawings).
* Knowledge of Husky Products and Systems.
* Mechanical aptitude.
* Analytical skills.
* Technical report writing skills.
* College Diploma in Mechanical/Hydraulics/Plastics Engineering or equivalent experience.
* Minimum 5 years relevant experience.
* Plastics processing experience is an asset.
* CAD (unigraphics is an asset).
Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace.
No agency or telephone inquiries please.
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