WIP and Quality Administrator Location: Watford, Hertfordshire Job Type: Full-time, Permanent Salary: £25,897 - £30,945 per annum, depending on skills and experience Join our client, an award-winning, world-renowned specialist in decorative metal plating. With over 50 years of experience, we are a leader in the industry, providing luxury finishes across various sectors. They are currently seeking a WIP and Quality Administrator to join our Office/Quality Department, ensuring high-quality standards and superb finishes in line with our prestigious reputation. Day-to-Day of the Role: Liaise with prestigious aerospace and automotive clients to manage customer accounts and ensure requirements are met. Facilitate customer orders and keep clients informed about the progress of their products, including any issues. Use various software packages, including Sage Accounts and Microsoft Office Suite, to produce documents and maintain records. Operate the Dataplate X internal database goods management system for booking parts, raising job cards, and tracking parts' progress. Record details of rejected parts from customers and raise rework orders to rectify defects and avoid future issues. Answer telephone inquiries, liaise with courier companies for deliveries, and prepare customs paperwork. Communicate with production staff to plan work and customer requirements during morning production meetings. Assist the Quality Assurance Manager in managing the Quality, Environmental, and Health & Safety frameworks to ensure compliance with legal requirements. Required Skills & Qualifications: Teachable with a keen willingness to learn. Excellent communication skills and the ability to liaise with people at all levels. Experience in quality or quality assurance is beneficial but not necessary. Strong attention to detail and the ability to work under pressure. Proficiency in Microsoft Office and familiarity with office environments. Ability to work independently and as part of a team. Benefits: Competitive salary with a clear progression scale. Pension and private healthcare. Free car parking and casual dress code. 28 days of holiday per annum, including bank holidays. Opportunities for overtime at enhanced rates after the successful completion of the probationary period. To apply for the WIP and Quality Administrator position, please submit your CV