Quorum is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland. We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.
Due to an internal move, we are looking for a Service Desk Team Lead to join our Service Desk team based in our headquarters in Edinburgh on a full-time, hybrid working basis.
Reporting to the Head of Managed Service Operations, you will be responsible for leading a team of circa 10 Support Analysts.
This is a key role within the Managed Services team. Your experience, technical knowledge and mentorship will guide the team and help set the standard for client support.
About the Role
You will be responsible for line managing our IT analysts, ensuring that resourcing is managed effectively and that the team is focused and driven to deliver best-in-class service. The ability to manage time and availability will be key, as you will often be asked to provide additional support to other teams at short notice.
This is not a core IT role, as the requirements align more with people and resource management, however the Service Desk Lead should be well versed in the key IT applications we support, working closely with our Technical Team Leads to ensure the team is effectively supporting our customers.
Key Responsibilities:
Coa...