Flight Coordinator
Job location
Londres
Contract type
Permanent contract
Job description
Operational missions:
Mission 1 : Supporting the Call Centre by completing transportation requests
1. Effectively completing all transportation requests within 4 hours (wherever possible)
2. Finding the best flights and pricings for the client in line with their needs
3. Supporting the call centre and clients with any changes to their flights
4. The booking of ancillary services
Mission 2 : Administration of both Amadeus and the in-house reservation system
5. Issuing / reissuing tickets
6. Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues
7. Completing scheduled changes within Amadeus and informing the customer
8. Check no-shows and cancellations
9. Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements
10. Accurately programming flights into the in-house reservation system
Mission 3 : Handling group requests efficiently for the Meetings and Events department
11. Finding effective and cost efficient group flights for the Meetings and Events department
12. Completing passenger lists and seating requests as per the group’s needs
13. Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)
Mission 4 : Communicating travel information to clients (including schedule changes)
14. Proactively looking out for notices of airline strikes
15. Proactively looking out for any potential issues that would affect flights (weather, political situations)
16. Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner
Mission 5 : Assisting the Finance department in the reconciliation of Transport billings.
Profile:
17. Education: Either university graduate or at least 3 years working in ticketing/ travel agency
18. Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team
Skills needed for the job:
19. Job experience: At least 3 years working in ticketing/ travel agency
20. Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners
21. Skills: Sales oriented.
22. Technical skills (tools…): 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration, High computer literacy
23. Proactive, entrepreneurial spirit, open-minded, team player.
24. (Re)active, flexible, accurate & rigorous.
Compensation package:
25. 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
26. Birthdays off
27. Half day on xmas eve and NYE
28. 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
29. Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year)
30. Private Healthcare insurance
31. Pension scheme
32. 40% of office commute costs reimbursed each month
33. Annual Christmas party and other social events arranged by social committee as well as off-site team building.
34. Strong internal mobility and development opportunities
Job Type: Full-Time, Permanent
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