Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Contact Centre Platform Analyst to join our ever evolving Contact Centre Operations Team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.
About the Team
The Contact Centre Operations team partners with Sales and Customer Management in the UK and US. We use cutting-edge technology to engage with prospective and existing customers effectively.
Key Responsibilities
1. Platform Management: Ensure data routing, administer Aspect Via (outbound work types, inbound call routing, scripts, schemas, schedules), manage integrations with Salesforce and Office 365. Expert in platforms like Salesforce and Aspect Via.
2. Outreach Administration: Create contact sequences, email templates, and snippets.
3. Stakeholder Support: Represent platforms in meetings, train colleagues, explain processes clearly and manage stakeholders.
4. Data Passion: Extract and manipulate data using SQL and Excel, present data with PowerPoint or Power BI, leverage the latest technology, build vendor relationships, and explore AI in contact centres.
What You Bring
1. Experience: Minimum three years managing contact centre platforms.
2. Skills: Analytical mindset, data manipulation, stakeholder management, adaptability, continuous learning.
3. Bonus: Experience with dialler technology (Aspect Via) and sales enablement tools (Outreach.io, InsideSales.com).
What We Offer
1. Competitive salary and benefits
2. Support for lifestyle and wellbeing
3. Collaborative, flexible, and respectful work environment
4. Opportunities to grow your technical skillset
Accountable – You never standing still, never settle. You work at pace to achieve your goals.
Dynamic - You champion your ideas and stay flexible to make them happen. You know that every action adds up.
Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value.
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