We are seeking a friendly, enthusiastic and flexible team member to join our caring and supportive reception team. You will provide an integral link between our patients and our clinicians. This will also include other administrative duties such as monitoring EConsult queries, registrations, and scanning.
The Practice is open from 07:30 to 18:30 Monday to Friday (we close for lunch 13:00-14:00).
* We are looking to offer 30-33 hours per week.
Main duties of the job
You will be a critical part of the front of house team, responsible for assisting patients and health care professionals. This position encompasses traditional reception duties. You will be a central contact point for all patient enquiries, both face to face and by telephone, to ensure they are directed to the most appropriate person or place for their care. There are many other administrative aspects of the role that goes on behind the scenes that is also a big part of running the GP Practice, which will offer a wide variety of tasks each day.
About us
Beaufort Road Surgery provides general medical services to 12,500 patients. We are a growing team of 6 GP Partners, a salaried GP, practice nurses, phlebotomists, care coordinators and lots of admin, secretarial and reception staff.
You can find out more about us here:
Our Mission Statement:
Providing Primary Care services in a compassionate and trusting environment, to improve the health and wellbeing of our local community.
Our Vision:
We aim to provide our patients with the service we would expect for ourselves, our friends, and our own family.
Our Values:
Caring and Respectful - We put the welfare of our staff and patients at the heart of all we do, treating everybody with dignity, and as an individual.
Innovative - We embrace change and exploit advances in technology to improve the services we provide.
Quality - We invest in the ongoing learning and development of our staff, empowering them to provide the highest quality of care to our patients.
Together - We listen and value the contribution of every patient and member of our team. We work to build a mutually supportive, safe, and fulfilling environment that we are all proud of.
Problem Solving - We accept that there are challenges within our healthcare system but strive to be understanding, honest and fair in our solutions.
Professional - We honour our responsibility to maintain confidentiality, accountability and to always offer best practice.
Job responsibilities
You will be a critical part of the front of house team, responsible for assisting patients and health care professionals. This position encompasses traditional reception duties. You will be a central contact point for all patient enquiries, both face to face and by telephone, to ensure they are directed to the most appropriate person or place for their care. There are many other administrative aspects of the role that goes on behind the scenes that is also a big part of running the GP Practice, which will offer a wide variety of tasks each day.
Person Specification
Experience
* Customer Service experience
* Experience of working as part of a team
* Experience of working in primary care
* Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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