About The Role Tom Ford are seeking an inspirational and energetic Counter Manager to play a leading role in the success of the store/counter to lead, coach and develop their team of Specialists to achieve all sales, customer service and operational targets. You will be accountable for everyone on the team ensuring Specialists understand their roles and expectations Have the ability to analyse business in advance to be aware of “challenging” business areas, monitoring business results to recognise areas of opportunity and growth to build and impact on overall business. You will have full responsibility for store budgets, highlighting any variances to budget to appropriate personnel. You will manage stock to ensure all lines are stocked at correct levels and report and resolve any shortages As a Counter Manager you will set goals and objectives, monitor performance and follow up. Communicate effectively with in-store management, Account Coordinator and the team. Run informative and motivational team meetings to reinforce all educational information received from the company with the team With a culture that values diversity of thought and people, they offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package About You The ideal candidate will have proven leadership experience, as well as previous retail experience preferably within cosmetics, you will also have the following: The ability to provide inspirational, authentic and personalized customer service A proven track record of coaching/mentoring others to achieve sales and customer service targets Retail operations experience including inventory management and cash reconciliation Previous experience with retail point⁃of⁃sale software, completing reports, meeting deadlines Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment Lead by example, maintaining high standards of grooming, merchandising and housekeeping About The Company Tom Ford is a global luxury house founded in 2005 by Tom Ford. The brand has presence in more than 100 markets globally. The Estee Lauder Companies is the sole owner of the Tom Ford brand. Estee Lauder Companies is an equal opportunities employer. They positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.