Introduction About the Great Ocean Road Coast and Parks Authority The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road. In partnership with Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road. As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation and provide a great visitor experience. All revenue raised through our commercial endeavours is reinvested into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come. Description Position Purpose The Authority has responsibilities and obligations under the Crown Land (Reserves) Act 1978 and the Great Ocean Road Environs Protection Act 2020 to actively manage use of the land it holds responsibly for. This includes managing a system of issuing permits for land use, including for the purpose of public events. The purpose of this position is to manage events and other activity permits issued by the Authority, fostering strong relationships with stakeholders and maintaining a high level of customer satisfaction. The position will ensure positive customer experiences, supporting facilitation of Crown land under the management of the Authority as identified in the Crown Land Utilisation Strategy. Key Responsibilities Manage enquiries and correspondence regarding permits via formal channels and delegate as required. Manage end to end processing of permit requests, maintaining calendars, issuing invoices and managing booking systems. Maintain standardised event and other permit procedures. Ensure that all permitted community events held on Authority managed land are safe, and consistent in meeting Authority goals, including achieving the Business Plan vision. Ensure permit holders comply with the Occupational Health Safety requirements of the Authority as detailed in relevant policies and procedures. Review all permit applications and determine that all terms of the agreement have been met, before issuing final permits. This may include negotiating special requests including amenity increases, traffic control, security arrangements, etc. as required. Asses required permit documents such as risk management plans, event management plan etc and determine if satisfactory Arrange requested internal support from event organisers Coordinate with vendors, exhibitors, and stakeholders during community event planning. Manage community relationships by providing customer service, education, and information to community stakeholders on the procedures relating to regulations and permits. Coordinate regular event meetings with internal stakeholders. Review event performance and recommend future improvements as required. Make recommendations for policy updates for the permitting of Authority facilities and spaces. Convey permit, reservation, and special event information as necessary to internal Authority partners and the public in a clear and concise manner. Qualifications and experience Diploma level qualification relevant to commercial operations, business administration, event management Minimum 2 years’ experience in administration-based customer service, ideally in government Experience collaborating with community groups and volunteers Experience working with Crown Land Legislation and Regulations Knowledge and skills Excellent communication skills, including an ability to communicate with people from a broad range of backgrounds. Strong interpersonal people skills, with the ability to foster and maintain effective relationships with both internal and external stakeholders. Ability to interpret and follow guidelines including Authority ordinances, departmental policies and procedures, regulations governing the use of specific facilities and special use permit processes and regulations. Ability to manage workload with demonstrable time management skills working to deadlines. Strong organisational skills with an attention to detail particularly relating to permits, reservations, and other legal documents. Knowledge of government processes including occupational health and safety requirements, with a demonstrated commitment to best practice safety culture. Applications require A current resume Cover Letter To learn more about this position, please visit: Work with Us to obtain a copy of the Position Description. Applications for this position close at 9am on Monday, 3rd March Everyone is welcome at the Authority. Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.