End User Compute Engineer
York - Hybrid
Permanent
The role delivers ongoing operational business requirements in the following areas:
1. Day to day operational performance of the End user estate to agreed SLAs and KPIs.
2. Changes to the End user estate to meet ongoing business demands.
3. Delivering continuous service improvement.
4. Emergency response to critical incidents.
Operational performance
1. Ensure effective operation of the End user estate, including but not limited to:
1. Front end equipment builds and security hardening.
2. Hardware selection and validation for user personas.
3. All Desktop applications specifically including O365 and associated applications.
4. Application and OS lifecycle management.
5. Patching, specifically Intune, Autopilot, MDM, and OS Patching.
6. Vulnerability Management.
7. Print Services.
8. Facilities, physical security services and supporting platforms.
2. Make sure operational services are delivered to agreed SLAs; where service does not meet these standards, put in place remedial action to correct.
3. Ensure the End user estate is being monitored for service performance and where problems are identified, these are resolved within agreed SLAs.
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