Service Delivery Manager
Service Delivery Manager
Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team!
Working alongside the existing team. the Service Delivery Manager will be responsible for, and take ownership of, an allocated client list as the primary point of contact, which includes overseeing the day-to-day delivery of our contractual obligations.
What you will be doing:
Maintaining responsibility for understanding each contract, its scope, KPIs and SLAs, and reporting obligations.
Overseeing all renewal and extensions for your client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing.
Promoting the organisation’s capabilities to your clients, identifying additional sales opportunities to support the wider company’s growth targets.
Updating clients of any service-related issues either by phone, email or in person, ensuring they are adequately updated with information in relation to their estate.
Owning and leading specific projects when they arise, such as: the role out of new firmware, relocations, or new additions to the client’s existing estate.
Working with various departments across Technology, including Client Services, Product and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.
As well as experience managing and nurturing client relationships, you will have excellent written, verbal communication and organisational skills.
What’s in it for you:
27 days annual leave plus bank holidays
Enhanced Maternity and Paternity Package NB subject to eligibility criteria
Health Cash Back Plan
Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing
Pension Scheme
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees