Senior Scheduler
Location: Oldbury
Salary: £32,000
Role Overview
You will oversee the daily scheduling and administration of reactive and planned repair services, ensuring that customer service and performance targets are consistently achieved.
Key Responsibilities
1. Effectively manage resource planning to optimize efficiency.
2. Monitor key performance indicators (KPIs) weekly, identify service failures, and implement corrective actions.
3. Conduct weekly performance audits and address any errors with the team.
4. Deliver exceptional customer service to residents and clients.
Requirements
1. Proven experience in a call centre environment.
2. Background in the maintenance industry.
3. Strong ability to meet deadlines and work effectively under pressure.
4. Experience in managing teams and leading people.
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