We are looking for someone with experience working for a lift company. This is essential. The Service Coordinator plays a critical role in ensuring the efficient operation of our service department by managing communication between clients and engineers, monitoring service requests, and maintaining accurate records. This position demands strong organisational and communication skills and the ability to work in a fast-paced environment. Working Hours: 08.00-17.00 Service Coordinator Responsibilities: Call Management: Answer all incoming calls promptly and respond to messages from Message Direct. Log service callouts and dispatch them to the appropriate engineer. Keep clients updated with estimated time of arrival (ETA) for service visits. Shutdown List Management: Maintain a daily 'Shutdown' list of out-of-order lifts. Communicate and update clients on the status of out-of-order lifts, liaising with the Operations Manager. Call Completion and Reporting: Update clients on the completion of service callouts. Log night call reports. Aim to update clients by 9:00 am the next working day. Service Desk Email Monitoring: Monitor the 'Service Desk' email for engineer check-ins and check-outs. Inform the Operations Manager if engineers fail to do so. Engineer PDA and Service Sheets: Ensure all engineers' PDA service and breakdown sheets are promptly downloaded and recorded accurately on Liftdata. Email copies to clients upon request. Service Repairs: Open free-of-charge (FOC) service repair requests on Liftdata. Coordinate with the Operations Manager for dispatch to engineers. Insurance Reports: Log and manage insurance reports according to company processes. Purchase Orders: Raise purchase orders for suppliers and subcontractors on Liftdata. Client Service Visits: Schedule and book service visits with clients. Auto Diallers: Ensure auto-diallers are functioning correctly and telephone numbers are cross-checked with Liftdata. Engineer Calendar Management: Keep the shared calendar updated with the engineers' whereabouts, including servicing, holidays, etc. Reporting: Timely generation of reports, including key client meetings and a repeat call list for the Operations Manager on a weekly basis. Qualifications: A high school diploma or equivalent, as well as additional education or certification in a related field, is a plus. Proven experience in a similar service coordination or administrative role. Strong communication and customer service skills. Proficiency in using software applications and tools for scheduling, record-keeping, and email management. Excellent organisational and time-management abilities. Attention to detail and accuracy in data entry and record maintenance. Experience of working in a Lift Company is essential for this role.