Key responsibilities
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Analyse the technical development requirements and develop integrations between the ServiceNow security modules and/or 3rd-party tools and APIs used by the Cybersecurity teams.
Configure ServiceNow and implement best practices in coding and design as per the ServiceNow standards.
Determine problem areas within our current deployment and recommend and build solutions.
Collaborate with clients ServiceNow Platform SRE team to ensure quality and stability of integrations.
Provide checkouts during ServiceNow module and platform upgrades.
Identify opportunities to automate workflows/processes related to security events through ServiceNow or SOAR playbooks
Assist with the ongoing enhancement to the organization's case management system to decrease response times, increase effectiveness and streamline security operations.
Assist with the design, engineering, deployment, and maintenance of custom automation tools (primarily in Python, and PowerShell)
Assist with the development of dashboards and metrics within the organization's case management system.
Maintain and improve the team's products, infrastructure, and technology stack.
Develop and maintain documentation related to the automation of workflows related to detection/response procedures for security events.
Strong ServiceNow Development concept in overall module (ITSM/IRM/SIR)
Key Skills/Knowledge:
7+ years of professional experience developing on the ServiceNow platform including the creation, configuration, and/or customization of ServiceNow products such as SIR, SecOps, etc.
Strong knowledge of the ServiceNow Platform as a product, modules, data model, tables, and capabilities.
Experience developing & administrating on a ServiceNow Platform including working with Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, CatLog Items & Record Producers, Groups, Roles, Tables
Good experience with JavaScript, HTML/CSS and AJAX, andPython.
Comfortable with REST API best practices and usage.