Main Duties & Responsibilities
* Handle enquiries from patients and carers in relation to appointments with the practice clinical team.
* Proactively manage available appointments with practice staff on a day to day basis, ensuring that clinical time is preserved and protected and that patients with the most urgent needs are prioritised.
* Offer advice to patients and carers, in order to manage healthcare needs through a problem solving approach; e.g. directing to the appropriate clinician, signposting to appropriate services (e.g. equipment and adaptations which meet peoples’ needs and reduce risk where possible), connecting people with the appropriate support services in the community (e.g. pharmacies or voluntary services).
* Establish good working relationships with local service providers. Develop a variety of communication techniques to enable understanding and engagement.
* Develop internal and external communications to maintain regular contact with practice staff, and relevant partners. Be proactive when communicating to ensure patient care is of the highest importance.
* Provide information to support relevant partners where necessary.
* Provide and receive information to support care of individual patients.
* Input into the practice clinical system (SystmOne) to inform patient care and maintain a full and contemporaneous patient record.
* If required, liaise with a range of multi-disciplinary professionals who are involved in a patient’s care, ensuring a smooth and coordinated approach, especially where multiple agencies are involved.
* Identify when there is a need for urgent action or for a step-up in care and alert the relevant professional(s).
Other Responsibilities
* Suggest and support improvements to processes for the role.
* Suggest processes to support decision making which will benefit patients.
* Ensure timely and accurate data input into the practice clinical system.
* Update, maintain, organise, and gather basic information to meet the needs of the role.
Job Types: Part-time, Permanent
Pay: £12.02 per hour
Expected hours: No less than 21 per week
Benefits:
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 07/01/2025
Expected start date: 27/01/2025
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