Job summary To use expertise in supporting the practice and patients with enhanced care navigation and advocacy, medical coding and administrative duties, ensuring all activities are performed effectively and to the required standard, supporting digital initiatives and coordinating the patient journey through primary care both at the practice and the PCN meeting the objectives of the practice. Main duties of the job Coordination of patient care across health, social and mental health as appropriate, providing support and cover in reception taking an active role within the team, actively managing patients care plan delivery. Facilitating the smooth and planned discharge and handover between care settings across the health and social care system, troubleshoot and escalate actions as necessary, providing advocacy for service users. About us We are a 8 GP practice in Barnet with a practice list size of just over 10,000 patients looking for a full time Practice Care Coordinator to join our friendly practice team. We are actively involved with our Primary Care Network and Research. We have a passion for education and training and host GP registrars, FY2 foundation doctors, Trainee Nurse Associate, medical students and work experience placements throughout the year. We have a number of attached staff working at the practice and host various allied health professionals and PCN additional roles staff on site. Date posted 07 January 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 1 years Working pattern Full-time Reference number A5218-25-0000 Job locations 280 Oakleigh Road North Whetstone London N20 0DH Job description Job responsibilities Description of role: To use expertise in supporting the practice and patients with enhanced care navigation and advocacy, medical coding and administrative duties, ensuring all activities are performed effectively and to the required standard, supporting digital initiatives and coordinating the patient journey through primary care meeting the objectives of the practice. Job Summary: Coordination of patient care across health, social and mental health as appropriate, providing support and cover in reception taking an active role within the team, actively managing patients care plan delivery. Facilitating the smooth and planned discharge and handover between care settings across the health and social care system, troubleshoot and escalate actions as necessary, providing advocacy for service users. Job Responsibilities: Facilitate and ensure the effective delivery of patient-centred care, personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews and care planning with appropriate outcomes. Work closely with relevant care agencies to ensure a coordinated approach of the patients care plan, without requiring a further referral from the GP. Participate and support the practice patient participation group and attend meetings when required. Use healthcare technologies to optimise service delivery, access and coordinating care. Provide accurate and detailed administrative support with medical coding and entering patient data Support and cover the reception team with telephone calls, document scanning and attaching, prescriptions, checking and dealing with emails and other electronic correspondence received. Organise patient display boards and ensure information is up to date and relevant General Duties To participate in practice activities when required to contribute to the smooth running of the practice To attend practice meetings when required and take and distribute minutes when requested To assist the Practice management team to meet CQC requirements in preparation and visits Any other duties that may become necessary Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will be responsible for promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities Description of role: To use expertise in supporting the practice and patients with enhanced care navigation and advocacy, medical coding and administrative duties, ensuring all activities are performed effectively and to the required standard, supporting digital initiatives and coordinating the patient journey through primary care meeting the objectives of the practice. Job Summary: Coordination of patient care across health, social and mental health as appropriate, providing support and cover in reception taking an active role within the team, actively managing patients care plan delivery. Facilitating the smooth and planned discharge and handover between care settings across the health and social care system, troubleshoot and escalate actions as necessary, providing advocacy for service users. Job Responsibilities: Facilitate and ensure the effective delivery of patient-centred care, personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews and care planning with appropriate outcomes. Work closely with relevant care agencies to ensure a coordinated approach of the patients care plan, without requiring a further referral from the GP. Participate and support the practice patient participation group and attend meetings when required. Use healthcare technologies to optimise service delivery, access and coordinating care. Provide accurate and detailed administrative support with medical coding and entering patient data Support and cover the reception team with telephone calls, document scanning and attaching, prescriptions, checking and dealing with emails and other electronic correspondence received. Organise patient display boards and ensure information is up to date and relevant General Duties To participate in practice activities when required to contribute to the smooth running of the practice To attend practice meetings when required and take and distribute minutes when requested To assist the Practice management team to meet CQC requirements in preparation and visits Any other duties that may become necessary Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will be responsible for promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE pass in English and Maths Desirable Training in Care CoOrdinator duties and responsibilities Completed Long Term Conditions Personalised Care Plans training Experience Essential Experience of working in Primary Care Knowledge of EMIS computer system Experience of dealing with members of the public including vulnerable patients Desirable Experience of working in General Practice Knowledge and understanding of medical coding Person Specification Qualifications Essential GCSE pass in English and Maths Desirable Training in Care CoOrdinator duties and responsibilities Completed Long Term Conditions Personalised Care Plans training Experience Essential Experience of working in Primary Care Knowledge of EMIS computer system Experience of dealing with members of the public including vulnerable patients Desirable Experience of working in General Practice Knowledge and understanding of medical coding Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Clinic Oakleigh Road Address 280 Oakleigh Road North Whetstone London N20 0DH Employer's website https://www.oakleighroadclinic.nhs.uk/ (Opens in a new tab)